Product Support Specialist

Product Support Specialist –
Fishbowl

Fishbowl is an industry‑leading supplier of manufacturing and warehouse management software for small, medium, and enterprise‑sized businesses across 40+ verticals. Our mission is to deliver amazing software, service, training, and support to help our customers grow and scale their business operations. We also aim to build a globally oriented team to expand our international market.

The Opportunity

Fishbowl is hiring a full‑time Technical Product Support Specialist in Orem, UT. This role is solution‑focused and will provide customers with a hands‑on, top‑notch experience.

Responsibilities

• Handle incoming support cases via phone, email, and chat; verify customer account contracts in all instances.
• Investigate and diagnose software and hardware issues, applying appropriate remediation strategies.
• Provide comprehensive support for Fishbowl products and integrated systems, including eCommerce, accounting, API integrations, and ODBC.
• Own the diagnosis and resolution of technical issues related to Fishbowl software, including bug identification, integration challenges, and customer inquiries on product features.
• Manage and prioritize customer cases, maintaining accurate and detailed documentation in Salesforce or other CRM platforms.
• Serve as a subject‑matter expert, proactively identifying opportunities for improvement and sharing best practices.
• Contribute to product improvement by collaborating with cross‑functional teams and providing insights.
• Escalate advanced technical issues or product bugs to Tier 2 support as needed.
• Participate in team and company‑wide initiatives, embracing continuous learning, professional growth, and process improvements.
• Adapt to changing priorities and contribute wherever needed to support the company’s goals.

Requirements

• 2+ years of experience in a customer‑facing role, managing and resolving complex issues.
• Proactive, self‑driven problem‑solving mindset with a passion for continuous learning.
• Strong attention to detail and ability to follow through on complex tasks and projects.
• Customer‑focused mindset with a results‑oriented attitude.
• Exceptional oral and written communication skills, clearly explaining technical concepts.
• Adaptability and flexibility to manage shifting priorities and work collaboratively.
• Ability to work independently while coordinating effectively with others.
• Experience supporting SQL‑based software is a plus.
• Experience in warehouse or manufacturing environments is a plus.

Benefits

• Flexible PTO with no accrual needed.
• Multiple healthcare options (PPO and CDHP) with company contributions to HSA.
• Paid parental leave.
• 401(k) matching.
• On‑site gym, company‑paid lunches, stocked snack bins.
• Work‑from‑office culture with freedom to work from anywhere.
• And more!

Fishbowl participates in the Electronic Employment Verification Program. Please view the E‑Verify poster.

Fishbowl provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Fishbowl is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.