Senior Business Analyst

This range is provided by DWP Digital. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

Are you an experienced Senior Business Analyst who can engage and influence a wide range of stakeholders? Join DWP Digital and play a key role in shaping services that impact millions of people.

As a Senior Business Analyst, you will lead business analysis activities on large, complex digital programmes. You'll work across multiple teams and technical delivery strands to drive service improvements and deliver real value. This is an opportunity to make a difference by ensuring our digital solutions meet user needs and business objectives.

Senior Business Analyst – Health & Disability – Access to Work

We are transforming how people access support to thrive in work and life by creating simple and responsive services that deliver real impact. Rather than digitising old processes, we reimagine complete journeys to improve experiences for millions. From applying for benefits to getting the help needed to succeed at work, you will help design and deliver innovative solutions that drive major transformation across DWP.

You will join a multi‑disciplinary team delivering solutions such as Digital Signage and assistive technology, working with stakeholders to create reliable and innovative services that make a real difference.

We deliver critical services that support major transformation programmes modernising how DWP works. Using research‑driven development, we automate processes and streamline workflows to help agents manage customer contact efficiently, reducing errors and improving experiences. You will work with experts in design, architecture, analysis and engineering, scaling and integrating our platform across multiple service lines.

• Proven experience as a Senior Business Analyst, leading business analysis activities within complex projects and environments.
• Expertise in stakeholder engagement, driving clarity and alignment across multiple teams and delivery strands.
• Skilled in mentoring and supporting other BAs, fostering growth and sharing best practices.
• Committed to continuous learning and development, actively building and enhancing your BA toolkit.

Please note: As part of the role, you may be required to travel regularly to the other digital hubs (this counts as working time, and you’ll incur no travel costs). The frequency of this will be discussed further should you be successful.

As a Senior Business Analyst in DWP Digital, you will work on large, complex, and cross‑cutting products or services, sometimes across multiple projects simultaneously. Your role is key to enabling the delivery of digital solutions that achieve strategic business outcomes and improve experiences for millions of users.

You will lead workshops, interviews, and focus groups to understand business problems and user needs. Collaborating with senior technical and business stakeholders, you’ll ensure requirements and acceptance criteria align with our established digital roadmaps.

You’ll need a strong understanding of business processes and how they connect to departmental strategy.

You will be a leader within our BA community, with ownership of business analysis activities and champion continual learning and development. You may also have line management responsibilities and play a leadership role in capability building and recruitment, helping shape the future of the BA profession within DWP Digital.

You will promote DWP Digital delivery methodologies, setting standards across the function and educating BA teams on principles, methods, and tools. Using your experience of delivery frameworks, you’ll translate business and user needs into actionable deliverables, working collaboratively to define and achieve value outcomes.

You’ll also work closely with senior stakeholders to prioritise projects in line with strategic goals.

Location: You'll join us in one of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

Hybrid Working: We work a hybrid model – you’ll spend some time working at home and…