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Project Manager- Remote
Remote / Online - Candidates ideally in
Herndon, Fairfax County, Virginia, 22070, USA
Listed on 2025-12-31
Herndon, Fairfax County, Virginia, 22070, USA
Listing for:
The Dignify Solutions, LLC
Remote/Work from Home
position Listed on 2025-12-31
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Responsibilities
- Orchestrates onboarding/transition projects
- Manages overall service/project delivery according to planned scope, budget and milestones
- Single point of contact for service and support requirements of the customer regarding SAP NS2 cloud solutions
- Supports delivery/operations teams to perform and drive root cause analysis to completion
- De‑escalates critical customer situations
- Supports critical customer situations in conjunction with teams from Mission Control Center (MCC) and Operations Control Center (OCC) if applicable
- Collaborates with sales to ensure upsell and renewal (participate in the deal review meetings if applicable)
- Enable & ensures customer satisfaction surveys
- Drive & reviews SLA service credit cases
- General overview of commercial responsibility (SLA credit vs. profit)
- Supports commercial change requests
- Excellent customer focus / Networking / Relationship Building
- Infrastructure know‑how and technical understanding
- ITIL knowledge and skills are beneficial (Foundation Level)
- Project Manager Professional
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