MSP Level 3 Technician

MSP Level 3 Technician – Team Logic IT

Join Team Logic IT as an MSP Level 3 Technician for a full‑time remote position. The Level III Technician will handle advanced troubleshooting, IT infrastructure management, proactive system maintenance, and client communications. They will also lead project implementations, support network and server systems, ensure security and optimization of IT systems, mentor junior staff, and engage in client communications to deliver high‑quality IT support and solutions.

• 401(k) with matching
• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• Paid time off and holiday schedule
• Retirement savings plan with employer matching
• Professional development opportunities and certification reimbursement
• Flexible working hours and remote work options
• Supportive and collaborative work environment

• At least 3 years of experience in IT support or related technical roles, preferably with recent experience in an MSP or multi‑client environment.
• Proficiency in network infrastructure, server administration, and virtualization technologies.
• Hands‑on experience with Microsoft 365 / Entra  (Azure AD), Exchange Online, SharePoint/One Drive, Windows Server (2012R2 or newer), Active Directory, Group Policy, DNS, DHCP.
• Experience with business firewalls (Meraki, Fortinet, Sonic Wall or similar), VPNs, and core networking concepts (VLANs, routing basics, trunking).
• Expertise in diagnosing and troubleshooting complex hardware, software, and networking issues in production environments.
• Ability to implement IT projects, manage upgrades, and perform system migrations with minimal supervision.
• Understanding of cybersecurity, system monitoring, backup/DR, and IT compliance (HIPAA, CMMC, PCI is a plus).
• Experience providing customer‑facing technical support and working directly with end users and business decision‑makers.
• Strong communication, problem‑solving, documentation, and organizational skills.
• Information Technology certifications (CompTIA, Microsoft, Cisco) are a plus but not required.
• Authorized to work in the United States and able to pass required background checks.

• Requires ability to work both onsite and remotely, with occasional travel to client locations.
• Valid driver’s license and readiness for travel.
• Flexible working hours, including evenings and weekends, may be required for client emergencies or project deadlines.
• Fast‑paced and dynamic environment focused on delivering high‑quality IT support to SMB clients.
• Collaborative and supportive team culture.

Team Logic IT offers a dynamic and supportive work environment where contributions are valued and professional growth is encouraged. As part of a local office, you’ll benefit from the collaboration and support of a vast network of technicians across North America. This remote position is part of a franchise independently owned and operated.

Mid‑Senior level

Full‑time

Engineering and Information Technology

IT Services and IT Consulting