Client Identity and Access Management Product Manager – Commercial

Client Identity and Access Management Product Manager – Commercial and Payments

Location: 4910 Tiedeman Road, Brooklyn, Ohio

Job Description

We are seeking a results‑driven Product Manager to lead Client Identity and Access Management (CIAM) strategy execution for Key Bank’s Commercial & Payments channels. This role is pivotal in advancing fraud prevention and client protection by modernizing authentication and supporting the CIAM program. The successful candidate will provide strategic guidance and technical leadership for secure, seamless client experiences.

• Act as SME for identity verification and authentication in Commercial & Payments channels and lead cross‑functional coordination.
• Implement CIAM standards and orchestrate authentication flows within commercial banking and payments platforms.
• Define metrics for fraud detection and authentication performance; analyze account takeover and credential compromise trends and develop mitigation strategies.
• Maintain CIAM documentation and strategic roadmap; support annual review and attestation of CIAM capabilities.
• Stay current on B2B and high‑value transaction authentication threats and innovations.

• Bachelor’s degree or equivalent in Business, Technology, or related field; advanced degree preferred.
• Minimum of 5+ years in identity, access management, fraud, or cybersecurity roles.
• Experience with authentication orchestration platforms and CIAM tools.
• Strong understanding of channel‑specific client behaviors and risk profiles.
• Proven ability to manage cross‑functional initiatives and vendor relationships.
• Familiarity with regulatory frameworks (e.g., FFIEC, NIST 800‑63).
• Exceptional communication and stakeholder engagement skills.

• Deep understanding of FIDO standards and non‑phishable authentication protocols.
• Experience implementing multi‑factor authentication (MFA) across diverse channels.
• Knowledge of biometric, possession‑based, and behavioral authentication methods.
• Experience contributing to governance reviews, technical assessments, or advisory forums.
• Ability to translate authentication risk into actionable business and technical requirements.

Key has implemented a role‑based Mobile by Design approach to employee work spaces. This role may be mobile or home based; you may work at a home office or in a Key facility. If located near a Key Bank location, the position may work partially from a Key facility; otherwise, the team will consider remote workers.

This position is eligible to earn a base salary in the range of $71,000.00 – $ annually. Placement within the pay range may differ based on skills, experience, and geographic location. Compensation also includes eligibility for incentive compensation subject to individual and company performance.

Check the list of benefits for which this position is eligible.

Job Posting Expiration Date: 12/18/2025

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

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