Network Administrator

IT Network Administrator I (International)

Remote - International

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator
. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

• Resolve technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, Quick Books), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Networking issues of any kind.
  • Escalation point for technicians.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels.
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing, and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.

• First-touch closed:
  Each ticket that is completed with only one time entry contributes to this number.
• Utilization:
  The percentage of time that you are on the clock and billing time to client tickets.
• CSAT:
  Scores filled out by clients using the rating system in tickets.

• A home office set up that meets the following: computer, internet, audio equipment, mobile device, webcam, 2nd monitor, UPS if used.
• Excellent command of the English language both spoken and written.
• Able to work full time 40 hrs a week: 8:00 AM to 5:00 PM PST (Monday to Friday).
• Able to pass online behavior and cognitive assessments.
• Preferably at least two of the following certifications:
  CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Pay rate starts from $11.56/hr and vary by experience and location.

• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

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