US Operations and Automation Leader

[US] Growth Operations and Automation Leader

While the job location is listed as Cincinnati, OH, this is a remote position open to candidates across the United States who reside in the Eastern or Central time zones. Full Time Remote - US

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision‑making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world a better place for the planet and better for its employees.

Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross‑functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite means you will continuously use and evolve your skills to develop fresh ideas and initiatives.

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team‑building events, and off‑cycle reviews to promptly recognize and reward excellent performers. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action.

We’re seeking a Growth Operations & Automation Leader who thrives at the intersection of systems, data, and enablement. This role is equal parts technical operator, AI innovator, and team enabler — someone who can build scalable revenue infrastructure and help people use it to drive measurable growth.

You’ll own our home‑built CRM and its connected ecosystem of tools — including Hub Spot, Gong, Staircase.ai, billing, contracting, and e‑signature systems — ensuring they operate seamlessly across the customer lifecycle. At the same time, you’ll lead the enablement and adoption efforts that empower our Account Management and Expansion teams to identify, prioritize, and close more expansion opportunities.

You’ll also play a key role in bringing AI‑first tools and MCP (multi‑channel platform) integrations into our growth stack — leveraging automation, AI insights, and real‑time orchestration to supercharge efficiency and decision‑making across teams.

• Serve as the system leader for our custom‑built CRM — governing data structures, workflows, and user experience with precision and accountability.
• Manage integrations across Hub Spot, Gong, Staircase.ai, billing, and contracting tools to ensure clean data flow and lifecycle consistency.
• Implement automation and validation logic that reduce friction, increase accuracy, and drive scalability.
• Maintain strong change control, documentation, and configuration standards to ensure sustainable growth and stability.

• Integrate and operationalize AI‑first tools (e.g., Gong AI, ChatGPT‑powered copilots, predictive scoring, or AI‑driven workflows) to enhance revenue team efficiency and decision support.
• Design and maintain MCP (multi‑channel platform) integrations that unify communication, data, and workflow across CRM, engagement, and analytics tools.
• Partner with GTM and Product teams to identify opportunities where AI and automation can eliminate manual work and surface smarter insights.
• Monitor system usage and data flow to ensure AI models and automated processes deliver…