Support Technician, Aerospace

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This range is provided by Genpact. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $30.00/hr

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Job Description

In this role, Support Technicians work with a global team to assist airlines around the world in resolving a variety of issues. Support Technicians assist customers with Aircraft On Ground (AOG) situations, require quick responses to return aircraft to revenue service, help resolve issues with parts and tooling support, and help customers interpret aircraft and engine manuals.

• 24/7/365 operation providing technical, logistics, and diagnostics support to internal and external customers.
• Provide aircraft on ground (AOG) coverage.
• Strong analysis capabilities to interpret and clarify technical manuals, service bulletins, and repair procedures.
• Resolve tooling and support equipment questions and troubleshoot engine systems.
• Process customer requests for assignment to applicable subject matter experts.
• Provide AOG parts availability and quotations.
• Coordinate with the Distribution Center for AOG parts orders.
• Monitor phone lines and direct customer inquiries to the appropriate teams/departments.

• Strong written and verbal communication skills.
• Ability to work independently.
• Excellent PC skills, experience using MS Office, MS Outlook, and Excel.
• Must be able to work on weekends and 2nd shift as needed.
• Preference for mechanical/aerospace-related study, experienced aviation technician, or experience in Military aircraft maintenance.

• Experience in Aerospace/Airline operations.
• General understanding of gas turbine systems and operating principles.

The approximate annual base compensation range for this position is $25,000 to $30,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors including but not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Los Angeles, California-based candidates are not eligible for this role.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Genpact does not charge fees to process job applications and applicants are not required to pay to participate in the hiring process.