Remote IT Helpdesk Support Representative - San Antonio, TX

Remote IT Live Helpdesk Support Representative - San Antonio, TX

Contractor Opportunity: IT Live Helpdesk Support Representative

Location:

Remote (Must live in San Antonio, TX)

Engagement Type:
Contractor via Third-Party Supplier

Contracting Entity:
Accenture

Supplier of Record: BCforward

Start Date:

1.26.2026

Duration: 12 Months with potential for extension

About The Role: We are seeking qualified contractors to fulfill the role of an IT Deskside Support Specialist
, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience.

The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results. This opportunity is open to individuals located in the San Antonio TX Area
.

Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office. The project hours of operations will be Monday – Friday
, in which candidate must be available to work an 8-hour shift between 7:00 AM to 7:00 PM Eastern Time
.

Contractors will be engaged and paid by a third‑party payroll supplier,
BCforward
, which will serve as the employer of record for tax and compliance purposes.

• Manage and support IT production systems and services for end users
• Drive incident, issue, and outage management, including investigation and restoration activities
• Provide exceptional technical support by promptly addressing user inquiries and resolving issues
• Document and track incidents, resolutions, and service improvements
• Engage in proactive communication with stakeholders regarding service status and updates
• Participate in problem‑solving sessions and contribute to team knowledge sharing
• Stay current with emerging technologies and best practices through ongoing training

• Timely resolution of user‑reported IT incidents and service requests
• Thorough documentation of support activities and outcomes
• Continuous improvement in customer satisfaction and service quality
• Active participation in IT production system maintenance and improvement initiatives

• Minimum 1 year of live Help Desk call experience
• Bachelor’s degree preferred;
  Associate’s degree may be considered
• Ability to work remotely and reside within 30 minutes of San Antonio, TX
• Exposure to Help Desk ticketing systems (e.g., Service Now, Jira Service Management)
• Exposure to Remote communication tools (e.g., Microsoft Teams, Outlook)
• Proficiency in IT support platforms and troubleshooting methodologies

Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next steps.

This is a contractor role administered through a third‑party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action, or
• Consistent with Accenture’s legal duty to furnish…