Account Manager, Maintenance & Support

Join to apply for the Account Manager, Maintenance & Support role at Vital Design

Office location:
Portsmouth, NH. Years of experience: 2-5 years. Salary range: $55k - $95k+.

• Manage client expectations through proactive communication and scope management.
• Collaborate with the production team to deliver projects on time and on budget.
• Become the in‑house expert of the client’s business and industry.
• Attend weekly client status update calls and monthly client planning meetings.
• Maintain the maintenance schedule and client communication.
• Coordinate client billing with Vital’s billing department.
• Schedule projects and follow‑ups for issues.
• Oversee the onboarding process for clients.
• Troubleshoot the ticketing system and manage bug fixes.
• Draft project estimates and forward to Project Managers once approved.
• Cross‑department training with the Accounts Team.
• Audit, analyze, and report on hours in hosting, maintenance, and the ADA compliance program.
• Identify opportunities to improve company culture, processes, and client results.

• Two years of experience as a project manager or account manager in an agency environment.
• Experience in maintenance, client services, or customer support.
• Project management software experience to keep projects on track.
• Knowledge of digital marketing strategies and best practices.
• Proficiency with Microsoft Word, Excel, PowerPoint and Google Docs/Sheets.
• Comfort with Word Press (bonus).
• Experience with Jira or Bugherd.
• Experience with marketing automation tools such as Hub Spot, Pardot, Act‑On, Marketo, Eloaqua, or Infusionsoft.
• Familiarity with inbound marketing tools such as SEMrush, Moz, Mail Chimp, Constant Contact, Crazy Egg, etc.
• Process‑focused with the ability to manage multiple complex projects at once.
• Team player prepared to work closely with a creative team.
• Excellent client‑management skills and exceptional attention to detail.
• Preferred but not required: inbound marketing certification via Hub Spot, Hub Spot certification, Google Analytics certification.

• Competitive salary.
• Health benefits.
• Simple IRA.
• Flexible Work From Home Schedule.
• Fluid workday hours (8 hours per day).
• Hybrid WFH and/or in‑office schedule.
• Great perks and additional benefits.

To apply, please visit our careers page and submit your application.