Technical Customer Care Specialist

Employer Industry: Automotive Technology

• Hourly base pay rate up to $24.23
• Potential for additional compensation through commission and incentive programs
• Flexible remote work option available within specified locations
• Minimum of 16 hours of paid time off each month, plus paid holidays and additional leave options
• Opportunity to work with leading brands in the automotive industry
• Supportive and collaborative work environment focused on customer satisfaction

• Provide technical support to clients via phone, email, chat, and other communication methods
• Resolve routine customer inquiries regarding product usage within the Vin Solutions support framework
• Leverage technical knowledge to deliver excellent customer care while adhering to quality assurance standards
• Accurately log customer information in the CRM tool and facilitate communication with other departments as needed
• Maintain expert‑level knowledge of business processes and provide follow‑up on issue status to customers

• High School Diploma or GED
• Generally less than 2 years of experience in a customer support role
• Strong problem‑solving and troubleshooting skills
• Excellent verbal and written communication abilities
• Ability to work independently and as part of a team in a fast‑paced environment

• Experience with CRM case logging and Salesforce
• Knowledge of automotive industry practices
• Familiarity with interaction distribution systems such as Genesys Pure Cloud
• Demonstrated dependability and reliability in previous roles
• Ability to manage multiple priorities effectively

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.