Dispatcher - Hybrid

2 days ago Be among the first 25 applicants

This range is provided by Race Communications. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$45,760.00/yr - $54,080.00/yr

Location: Hybrid:
Lancaster or Tehachapi, CA.
Location Status: Work will be primarily performed onsite at our office or remotely by telecommuting from your home office 2 - 4 days per week. Employee will utilize personal phone or internet services to perform telecommuting with reimbursement. Occasional travel to and work from other Race offices or other off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $22-$26 USD per hour Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994.

At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact: The Dispatch 4 supports business installation initiatives by coordinating with the Dispatch team and Field Operations management to ensure timely execution of installation schedules. This includes managing permit requirements such as USA tickets, state or local city permits, and other jurisdictional approvals. As a key liaison between Dispatch and Field Ops, this role drives the collaboration needed to expedite drops and installations.

The individual must be able to communicate effectively with both internal teams and external service representatives across diverse backgrounds and communication styles. Success in this role requires the ability to work independently and collaboratively in a fast-paced, dynamic environment, while maintaining a professional and productive demeanor.

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent combination of education and experience is preferred
• Minimum of 3-5 years’ of experience in dispatch operations, preferably in the telecom industry
• Minimum of 3-5 years' Salesforce or equivalent required
• Familiarity of dispatching best practices, with hands‑on experience using dispatch software and tools to optimize operations required
• Understanding of safety regulations and industry best practices related to field service operations and logistics management required
• Proven geographical knowledge of service area and ability to read maps required
• Ability to work flexible hours, including evenings and weekends, as scheduled
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software

• Receives incoming service requests from customers
• Assigns appropriate technicians based on skills, availability, and location
• Manages technician movement requests, including route updates and reassignments, to optimize field coverage and service efficiency
• Monitors technician status and keeps customers informed of ETA and service updates
• Maintains accurate records of service calls, including details and technician information
• Serves as a Service Delivery scheduling liaison, coordinating timelines and resource availability to meet delivery targets
• Acts as a Sales liaison, ensuring alignment between sales commitments and installation readiness

• Monitors service calls to ensure timely resolution and escalates issues as needed
• Monitors and…