Document Services Workflow Coordinator
New York, New York County, New York, 10261, USA
Listed on 2026-01-12
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IT/Tech
Technical Support, Digital Media / Production
New York, NY
SummaryA global law firm is looking for a FT workflow coordinator with excellent technical, customer service and communication skills joining the Document Services Team Monday-Friday in the New York Office. This is a remote position with minimal onsite requirements as follows:
1) during the initial training period,
2) once monthly onsite collaboration days, and
3) the potential for one-off/rare onsite needs. Base schedule is Monday-Friday 1p-9p. However, schedule will vary based on operational needs between the 11a to 11p EST time frame.
- Communicates with clients regarding project submissions, including seeking additional information, negotiating deadlines and providing status updates
- Assesses requests, leveraging superior knowledge of applications and processing best practices
- Logs work in the Service Now system
- Assigns work to operators and proofreaders
- Provides coverage for absent front desk staff (Supervisors and Lead Operators)
- Works closely with Supervisors to determine parameters of deliverables and assess available bandwidth
- Collaborates in a team environment to complete complex projects.
- Client-forward sensibilities and exceptional customer service and communication skills
- Minimum 3 years’ workflow, intake or coordination experience in a document production environment within the legal industry
- High level of knowledge in Word 2016, Excel 2016, PowerPoint 2016 and Adobe DC required
- Comprehensive understanding of Outlook, Visio, Doc Xtools, Best Authority, Litera Change-Pro, Adobe Acrobat DC, iManage, Contract Companion and Kofax Power PDF
- Proofreading skills and familiarity with business vocabulary and legal terminology a plus
This is a remote position with minimal onsite requirements as follows:
1) during the initial training period,
2) once monthly onsite collaboration days, and
3) the potential for one-off/rare onsite needs. Base schedule is Monday-Friday 1p-9p. However, schedule will vary based on needs between the 11a to 11p time frame.
$80,000.00-$, plus overtime and bonus.
Date Active: 6.13.2025
Exempt/Not Exempt: Non-Exempt
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