Remote Installer

Description

The Remote Service Technician is a critical member of our installation team. This is not a remote based role. Instead, this position is responsible for assisting with the remote installation and servicing of Spectrum

VoIP’s equipment with our customers. This position works with third party contractors or directly with the customer for installation and support. The ideal candidate will possess excellent customer service skills and be able to assist customers with the installation of products while providing necessary training and troubleshooting to ensure successful use of Spectrum

VoIP’s products. We are looking for someone who demonstrates strong customer service and can work in a self‑disciplined environment. This position is located at the Spectrum

VoIP, Plano, TX HQ office.

• Interact with customers to install VoIP hardware including phones, cameras, and analog gateways.
• Work with contractors to install our products—including firewalls, VoIP phones, cameras, analog gateways, and other networking equipment deemed necessary for the job.
• Manage contractors, ensuring they stay on task.
• Use Inventory Management Software to receive and return equipment orders for customers.
• Maintain strong customer service focus and a desire to successfully interact with end‑users and peer teams.
• Provide general product and service training to new customers.
• Provide troubleshooting or technical support to customers.
• Provide hands‑on and remote support to end‑users.
• Maintain working knowledge of remote connectivity software.
• Follow safety guidelines for the area and all company policies and procedures.

• Understanding of TCP/IP networking.
• Understanding of ISP circuits and modems (Cable, DSL, T1, FIOS, etc.).
• Structured network cabling experience.
• Experience working with analog POTS services on 66 and 110 blocks.
• Ability to follow detailed installation documentation and provide written progress reports.
• Ability to troubleshoot networked office systems (e.g., scanners, printers, DVRs, etc.).
• Strong communication skills and a team‑player mindset.
• Strong ability to focus on multiple tasks at once.
• Organized, self‑sufficient, and capable of working with little or no supervision.
• Understanding of computer networking and network configurations.

• Health & welfare benefits (Medical, Dental, Vision) eligible after 30 days.
• 100% Employer paid coverage for Employee‑Only HSA plan.
• Additional ancillary benefit plans.
• Employee Assistance Program.
• Paid Training / Expansive Learning Management System (LMS).
• Paid Holidays.
• Paid Sick Leave.
• Paid Parental Leave.
• Referral Program.
• Flexible PTO plan.
• 401(k) options & matching.
• Opportunities that accompany a high‑growth organization.

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
• 2+ years’ experience as IT technical support or desktop support.
• Familiarity with Mikrotik and Cisco routing/switching equipment a plus.
• Able to distinguish all colors.
• Relevant certifications a plus (CCNA, N+, A+, BISCI, Security Cameras, etc.).
• Occasional travel may be required (less than 10%).
• Strong technical knowledge of telecommunication equipment, cables, and installation techniques.

Entry level

Full‑time

Information Technology

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