Solutions Analyst; Acute and Payer-General Support

Employer Industry: Health Technology

• Salary up to $63,000
• Benefits starting from Day 1, including retirement plan matching and flexible paid time off
• Opportunities for continuous development and support programs
• Work remotely with occasional in-office events for team collaboration
• Recognized by Forbes as a top private cloud company with a commitment to innovation
• Supportive and inclusive work culture that values employee recognition and well-being

• Provide empathetic, high-quality support to clients managing and using clinical applications
• Develop deep expertise in cloud-based software to support clinical workflows and patient care
• Troubleshoot technical issues through log analysis and problem recreation
• Collaborate cross-functionally to ensure customer satisfaction and timely issue resolution
• Accurately document customer interactions and resolutions using the help desk ticketing system

• 1-2 years of SaaS support experience or in a Technical Support environment
• Strong understanding of business workflows and processes within SaaS or enterprise applications
• Proven problem-solving skills and the ability to manage customer expectations
• Excellent written and verbal communication skills
• Availability to work weekdays from 11 AM to 8 PM EST, with occasional overtime and on-call shifts

• Familiarity with clinical workflows in long-term care or medical facilities
• Experience collaborating with cross-functional technical teams (e.g., Product, Engineering)
• Exposure to AI tools and a desire to leverage them in product management practices
• Experience with CRM/help desk platforms such as Salesforce Service Cloud or Zendesk
• Knowledge of diagnostic tools and techniques used to resolve customer issues

#Health Tech #Customer Support #Remote Work #Career Growth #Employee Benefits

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