Campus Technology Coordinator

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This range is provided by Remington College. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $65,000.00/yr

Provides testing, support and design of all software, technology and network functions at the Campus.

• Adheres to all Company policies and procedures, and operates at all times within state and federal statutes and regulations and within standards of accreditation.
• Analyzes, troubleshoots, and resolves complex problems with business applications, networking, and hardware. Accurately documents all work in appropriate problem-tracking software. Prioritizes tasks based on service-level agreement (SLA) criteria, with limited supervision.
• Assists users in identifying hardware/software needs and provides advice regarding current options, policies, and procedures.
• Installs, configures, and tests upgraded and new business computers and applications based on user-defined requirements.
• Creates and troubleshoots network accounts and other business application user accounts as documented.
• Participates in analyzing and selecting new technology required for expanding computing needs throughout the organization.
• Application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional needs.
• Participates in designing, testing, and deploying client configurations throughout the organization, a process requiring detailed knowledge of Microsoft operating systems and compatible business applications.
• Leverages application packaging software technology for deployment of business applications to client systems.
• Documents technical processes, troubleshooting guidelines, and end-user frequently asked questions (FAQs) about computer systems or programs, and publishes these to the knowledge base as guidelines for the entire organization.
• Monitors automated alerts generated by system management tools, and makes decisions on the most effective resolution.
• Supervises the Help Desk Coordinator(s), if applicable.
• Walks throughout the institution and/or ancillary buildings to perform duties, and travels to off-site facilities as needed.
• Performs other duties or special projects as assigned.
• Maintains professional and effective working relationships with all other Campus personnel.
• Conducts his or her professional and personal life in a fashion that fosters a positive impression of the Campus and the Company.
• Performs the job on one or multiple campuses by remote access and by traveling to the campuses.
• Performs the job on site when required. Remote work is appropriate when onsite work is not required. Subject to change if superseded by Human Resource policy regarding remote work.

• A high school diploma or GED; an associate’s degree or higher preferred.

• A minimum of three (3) to five (5) years of experience in computer maintenance and/or information technology support.
• Demonstrated knowledge of computer software packages (installation and operation), local area networks, computer hardware (installation, configuration, and maintenance), computer communication systems, and troubleshooting.
• Demonstrated experience creating, testing or supporting computer programs common to business use.

• Mid-Senior level

• Full-time

• Information Technology
• Education Management

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