Help Desk Concierge

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The Help Desk Concierge role provides exceptional, people-centered customer service to teammates needing assistance with IT systems. This role serves as the first line of support — listening carefully, communicating clearly, and ensuring each teammate feels supported and confident that their issue is being handled.

Key responsibilities include triaging support requests received through the central “Help Desk” portal to different support teams (Finance, HR, Legal, etc.) throughout the company; ensuring service level agreements are met throughout a support issue’s lifecycle using metrics, reporting, and communication; and providing internal department support when needed to meet project-based objectives and system administration requirements.

*** This is a hybrid role based in Irving, TX, with a flexible schedule that includes both remote work and in-office collaboration.***

• Provide a high level of customer support to North Star’s office-based and remote employees by phone, by email, or in-person
• Triage incoming support request tickets by solving or distributing them as needed
• Communicate effectively with other departments to ensure timely resolution of issues
• Work closely with our Hardware, Software, Networking, and Security teams to solve acute IT issues
• Provide initial troubleshooting for endpoint hardware and software issues
• Assist with the implementation and enforcement of IT security requirements
• Promote North Star Anesthesia’s Core Values
• Demonstrate regular, reliable, and predictable attendance
• Perform other duties as required

• Customer support experience preferred
• Strong interpersonal and communication skills — able to calm and guide users under pressure
• Team‑oriented mindset and willingness to learn new skills

• Excellent verbal and written communication skills
• Proven ability to provide courteous, concise support to employees
• Knowledge of Windows/Office Suite preferred
• Ability to analyze and solve complex problems
• Ability to adapt to changing organizational and operational needs
• Strong team player with ability to work across multiple functions and disciplines
• Skill in organization, prioritization, and attention to detail