Fraud Manager – Remote-First Operations & Service Delivery

Position: Fraud Manager – Remote-First Operations & Service Delivery · ·
Location: Town of Belgium

🚀Be part of a movement to change the way Europe pays

In today’s digital world, payments often still feel outdated: random delays and confusing rules make it harder than it should be to pay and get paid. The European Payments Initiative (EPI) is here to change all that, forever.

With Wero, our digital wallet, we make sending and receiving money simple, seamless and secure across France, Belgium and Germany, with more countries and omnichannel solutions coming soon. Supported by 14 major banks and the two largest European acquirers, EPI is building a new, proudly European payment system: easy, instant and transparent, all for the greater good.

🔎 What's in it for you

As Fraud Team Manager, you will lead the fight against fraud at EPI by driving strategy, overseeing investigations and analytics, and ensuring seamless collaboration between experts to protect millions of transactions across Europe. From managing critical incidents to shaping fraud prevention frameworks, your leadership will be key to safeguarding trust in our payment ecosystem.

🐝 About the team

You’ll lead the Fraud Team within Operations & Service Delivery, working closely with data scientists, fraud analysts, and subject matter experts. Together, you’ll safeguard EPI against fraud risks while shaping the future of European payments.

💥 Your impact

• Design and implement a robust fraud prevention strategy that anticipates emerging threats and aligns with EPI’s vision of secure, seamless payments across Europe
• Lead and empower a multidisciplinary team of fraud investigators and data scientists, fostering collaboration and innovation to deliver best-in‑class fraud detection and resolution
• Develop advanced fraud analytics capabilities
  , leveraging machine learning and big data tools to identify patterns, reduce false positives, and improve detection accuracy
• Establish strong governance and reporting frameworks
  , ensuring transparency and timely communication with executive leadership and stakeholders during critical incidents
• Collaborate cross-functionally with Legal, Compliance, and Scheme teams to ensure regulatory adherence and operational excellence in fraud management
• Drive continuous improvement by monitoring KPIs, optimizing processes, and introducing new technologies to stay ahead of industry trends and evolving fraud tactics

💻 Technology stack

• Python, SQL, Databricks, Py Spark

🕵🏻♀️ To succeed, you should meet at least 70% of these requirements

• 7+ years of experience in fraud risk management, investigations, or analytics within the payments industry (preferably issuing and acquiring)
• 4+ years of proven leadership experience
  , managing fraud teams and driving strategic initiatives
• Track record of building and optimizing fraud prevention frameworks
  , including incident management and resolution
• Strong ability to influence stakeholders and collaborate cross-functionally with Legal, Compliance, and Scheme teams
• Expertise in data-driven decision-making
  , including fraud analytics, dashboards, and reporting for executive leadership
• Hands-on experience with fraud detection technologies and data tools
  , such as Python, SQL, Databricks, and Py Spark
• Fluent in English (CEFR C1 or C2) is mandatory; proficiency in German, Dutch, French, or any additional European languages is a plus
• Professional certifications such as CFE (Certified Fraud Examiner) or CAMS (Certified Anti-Money Laundering Specialist) are an advantage
• Ability to lead and develop high-performing teams
  , fostering collaboration and a culture of continuous improvement

🪜 If this looks like you, the recruitment steps are:

A first call with one of our recruiters

A technical interview with two members of our Fraud team

An interview with the Head of Service delivery

A final interview with our COO

Hopefully, an offer you can’t refuse

⛔ Turn back if …

• You don't have experience on both aspects issuing and acquiring
• You don't have at least 4 years in leading Fraud department

Otherwise apply!

🫶 Our commitment to equal employment opportunities

EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.

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