Research Application Support Analyst

Overview

Supports technical aspects of implementing, maintaining, and evaluating Research Applications within the Office of Research Operations (ORO). This role is responsible for application support, issue resolution, end-user support, and data analysis to ensure data quality. The Research Operations Advanced Application Support Analyst will support all efforts and facilitate cross‑functional collaboration of the Research Applications within the Research Operations portfolio.

Serves as part of a team to act as the system administrator/point of contact in support of the management and administration of the Huron Research Suite (HRS) modules (eIRB, Grants), Advarra eRegulatory (eReg) System, Advarra Electronic Data Capture (EDC) applications, and other research administration systems, as needed.

• Monitor and support integrations between research administration systems, including setting up and maintaining application data exchange.
• Participate in system upgrades and modifications, including identifying requirements, configuration, testing, and deployment.
• Develop, modify, and test user roles, design access rights, and configure applications for use by users.
• Oversee administrative aspects of the applications, such as adding new user roles, new data sets, etc.
• Provide support and act as the technical resource for complex issues escalated to teammates and/or product vendor(s).
• Coordinate with application vendors on system configuration and support questions.
• Participate in vendor meetings, capture and synthesize key outcomes, and communicate relevant updates and action items to the Product Owner.
• Ensure 21 CFR 11 compliance with applicable systems, including coordinating the evaluation of upgrades on the test environment and leading the validation team to assess risk and follow change‑control procedures. Maintain and follow all system standard operating procedures, ensuring the system remains validated. Lead system audits and non‑conformance reviews per standard operating procedures.

• Collaborate with ORO offices to develop and manage reports and participate in integrations as needed for new or updated applications.
• Maintain administrative tracking documentation (change log/test plans/training and end‑user support document inventory).
• Examine complex data to optimize the efficiency and quality of collected data and resolve data quality problems.
• Review reporting requests and analyze the business requirements to determine custom report development.
• Collaborate with external and internal stakeholders on the organization’s application and reporting requirements for research administration while eyeing continuous process improvement, efficiency, and optimization.

• Collaborate with cross‑functional teams to improve institutional workflows and provide system support.
• Host routine meetings with the vendor’s support team(s) as needed.
• Assist the ORO offices with reviewing all training and education materials for final review before release.
• Lead or facilitate training for end users, including revising vendor training and other outreach materials; lead or facilitate form build and training for end‑users.

Performs other duties as required or assigned.

• Bachelor’s degree with 3 years of system support experience, or the equivalent.
• Strong computer skills.
• SQL skills preferred.
• Prior experience with clinical research administration systems preferred.
• Self‑directed, flexible, and highly organized.
• Excellent written and verbal interpersonal communication skills.
• Analytical approach to problem solving and needs definition.
• Remote work experience preferred, but not required.

• None
• Remote:
  
  Hybrid Remote
• Area of Interest:
  
  Professional/Management
• Pay Range: $62,296.00/Yr. – $96,553.60/Yr. (Based on 40 hours per week, otherwise pro rata)
• FTE/Hours per pay period: 1.00 – 1.00 – 40 hrs/week
• Shift: Day

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans.  for information on these benefits and more:
Benefits | DHMC and Clinics Careers

Dartmouth Health is an Affiutive Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.