Lead Customer Trust Analyst, Premier

Employer Industry: Information Services

• Salary up to $184,600
• Opportunity for career advancement and growth within the organization
• Hybrid work model with flexibility to work from home and the office
• Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
• Supportive workplace culture focused on inclusion and community impact
• Chance to work with professionals committed to justice, truth, and transparency

• Serve as the primary point of contact for Premier customers on security and compliance inquiries
• Support customers through their audit processes by coordinating with internal teams and preparing responses
• Lead customer meetings to discuss security posture, compliance status, and audit findings
• Act as an escalation point for complex customer issues, ensuring timely resolutions
• Identify opportunities to improve processes and enhance customer experience based on feedback

• 5+ years in a consulting, advisory, or customer‑facing role related to IT audit, GRC, risk management, or information security
• Strong understanding of common security frameworks (SOC 2, ISO 27001, NIST) and audit processes
• Experience supporting customer audits or security assessments
• Excellent communication skills for explaining complex security topics to diverse audiences
• Proven ability to build relationships and manage expectations with enterprise customers

• Experience from Big 4, consulting firms, financial services, or similar environments
• Bachelor's degree in IT, Information Security, or related field
• Relevant certifications (CISSP, CISA, CISM, ITIL) are a plus
• Strong problem‑solving skills and ability to work across functions
• Willingness to travel occasionally

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