CustomerBilling Tester

About US

We are a company that provides innovative, transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation, and we are always looking for ways to improve our services and solutions. We believe in working collaboratively with our clients and employees to achieve success.

Job Title: Customer/Billing Tester

Location: Syracuse, NY or Waltham, MA / Remote

Job Type: Contract Only W2

We are seeking an experienced Customer/Billing Tester to join our team supporting National Grid. The ideal candidate will have a strong background in energy utilities and experience testing customer billing processes.

• Design, develop, and execute test cases for customer billing systems.
• Validate billing processes, including invoice generation, payment processing, adjustments, and account management.
• Identify, document, and track defects and issues in the billing system.
• Collaborate with functional and technical teams to understand business requirements and system functionality.
• Participate in system, integration, regression, and user acceptance testing.
• Ensure compliance with industry standards and company policies related to billing processes.

• Strong experience in Customer/Billing testing in the energy/utilities domain.
• Knowledge of billing systems, customer account management, and utility processes.
• Experience with test management and defect tracking tools.
• Strong analytical, problem‑solving, and communication skills.
• Ability to work independently and in a remote or hybrid environment.

• Prior experience with National Grid or other large energy utilities.
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Familiarity with automated testing tools.

This is a remote position.