Business Analyst-Principal

Position: 1054-IS Business Analyst-Principal
Telecom Support and Migration Lead - Department of Technology

Apply using Smart Recruiters, the City and County of San Francisco's application portal.

Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more!

With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:

• IT Project Management Office

• Cloud Center of Excellence

• IT Operations and Support including the Service Desk and NOC

• City Infrastructure including the Network, Telcom and Data Centers

• Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery

• Public Safety Systems and Municipal Broadband Fiber

• SFGovTV Broadcasting Services

• IT Finance and Administration Services

• Emerging Technologies

Why Join Us? Innovative & Impactful Work At DT, you won’t just work on IT—you’ll power city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.

Benefits of Working for CCSF:
In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Competitive pay, benefits, and retirement options

• Career growth opportunities through training, internal mobility, and subsidized education

• Diverse work environment in a diverse city

• We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balance

Join the team that’s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team!

In alignment with the City and County of San Francisco’s Telecom Modernization Program, the Department of Technologies VoIP/Telecommunications team is hard at work to migrate our clients off of many different, aging Avaya platforms and onto a centralized and resilient Cisco and Microsoft Teams Unified Communications infrastructure. We consider the unique needs of each of our clients and make our best efforts to meet their needs accordingly.

In addition to regular communications, the team is also looking to centralize many different contact center platforms into a centralized, Enterprise solution, capable of meeting the needs of all clients who require it.

The City and County of San Francisco, Department of Technology (DT) is seeking an experienced Telecom Support and Migration Lead who will enhance our customers Unified Communications experience by assisting in the planning, building, and running a resilient, scalable, and cost effective Unified Communications system for the City and County of San Francisco (CCSF) through the Citywide VoIP Project.

Essential duties include, but are not limited to, the following:

• Assist the Telecom team with the support of all CCSF departments already utilizing DT’s core VoIP system.

• Assist with the support and maintenance of the City’s current pre-migration Avaya infrastructure

• Assist with the migration of the remaining Avaya PBX systems to Citywide VoIP

• Utilizing extracted Avaya data from legacy PBX’s and current Asset Manager data prepare cut sheets for the migration from the legacy systems to Cisco VOIP and Microsoft Teams calling

• Provide post migration support and limited end user training to support agencies that have migrated from Avaya to Citywide VoIP

• Utilize Asset Manager to change, add, delete customer billing records as well as place orders for new AT&T services and AT&T disconnects

• Utilize Service Now to engage and assist on Service Requests and trouble requests (incidents) on Avaya and Citywide VoIP solutions

• Work with AT&T and Waterfield to support any troubles and trouble…