Representative, IT​/Tech, Technical Support

Western Digital® is a global technology leader that drives innovation to power the data storage and AI infrastructure of the world.

• Work cross‑functionally between Technical Support, Supply Chain, Pricing, Legal, and Product Marketing organizations within the company to meet customers’ needs.
• Manage the relationship with the account – including contract manufacturers, distributors, and end customer.
• Drive customer revenue and shipments to the goals of the account and company.
• Manage the internal and external communication regarding the account, ensuring alignment and consistency within WD and externally to the customer. Is available, responsive, and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc – even if after normal business hours.
• Coordinate customer pricing and rebate communication, and ensure correct rebates are paid on time to the customers.
• Manage the product lifecycle by account: product list, product roadmap, product launch, qualification, End of Life Schedule and host various technology and business meetings on weekly & quarterly basis.
• Manage meeting preparation, including creating pre‑meeting document and scheduling pre‑meeting for internal review and alignment prior to facing the customer.
• Manage meeting logistics including travel for customer engagements. Map customer relationships and identify areas for improvement. Manage historical and current revenue, PB, and unit shipment data for the account.

• Bachelor’s degree in a related field.
• 5‑7 years of account management experience or equivalent experience.
• Understand market conditions and how they affect WD and the customer.
• Understand the customer legal contracts and terms in place.
• Understand the supply chain process from WD to the end customer, identify areas of concern as they arise, and escape when necessary.

• Exceptional customer service and communication skills, with the ability to explain complex technical concepts to all levels of users.
• Strong problem‑solving and analytical skills.
• Proven troubleshooting skills in customer‑facing environments.
• Strong desire and ability to learn new products and technologies.

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York.
  
  This range may be modified in the future.
• If your position is non‑exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned.
• You will be eligible to be considered for bonuses under either Western Digital’s Short Term Incentive Plan (“STI Plan”) or the Sales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long‑Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan.
  
  Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital’s Standard Terms and Conditions for Restricted Stock Unit Awards.
• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax‑advantaged…