Digital Customer Success Partner

Employer Industry

Learning Management Systems (LMS) and E‑Learning.

• Compensation package includes base salary, a variable component, and equity.
• Flexible hours with full remote work possible anywhere in France.
• Comprehensive benefits:
  Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
• Opportunities for professional growth and development within a supportive corporate culture.
• Commitment to Diversity, Equity, and Inclusion with active Employee Resource Groups.
• Chance to make an impact in the digital training and e-learning industry.

• Support clients in implementing and optimizing their digital training strategy using the employer's platform.
• Ensure contract renewals by coordinating resources and aligning solutions with clients’ business objectives.
• Collaborate with the Account Management team to meet client KPIs and drive success.
• Develop processes, reporting, and communication strategies to facilitate effective client engagement.
• Identify customer use cases and document feedback to enhance service delivery.

• 1–1.5 years of experience in a Customer Success position, preferably in the SaaS industry.
• Experience managing a large portfolio of SMB clients (100+ clients).
• Proactive approach to client management with a results‑oriented mindset.
• Strong communication skills, able to convey ideas clearly through data both in writing and orally.
• Fluent in English (US/UK) / B2 level or equivalent (FR).

• Strong interest in the digital industry, particularly in education and e-learning.
• Enthusiasm for the employer's working environment and culture.

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