Senior Director, Analyst – AI-driven Integration CRM​/ERP; Remote

Position: Senior Director, Analyst – AI-driven Application Integration For CRM/ERP (Remote US)
Senior Director, Analyst – AI-driven Application Integration (Remote US)

Join Gartner as a Senior Director, Analyst specializing in AI-driven Application Integration, serving as a strategic advisor and thought leader guiding global enterprises through the complexities of integrating artificial intelligence into large-scale application ecosystems. You will produce authoritative research, deliver actionable insights, and support clients in navigating the evolving landscape of enterprise application integration.

What you’ll do:

• Provide strategic guidance on integration orchestration, architecture, and governance for complex enterprise application environments.

• Advise clients on integrating AI capabilities into ERP and CRM platforms, for example, SAP, Salesforce, or Oracle.

• Guide clients on the selection and implementation of AI-augmented autonomous orchestration tools, aiming for an appropriate balance of risk/safety and the most impactful business improvement opportunities.

• Enable clients to unlock the true value of a composable enterprise application architecture by moving beyond simply having modular building blocks to having those blocks intelligently and independently orchestrated to achieve business outcomes.

• Lead comprehensive evaluation of orchestration platforms tailored to clients’ integration and orchestration needs.

• Develop and publish in‑depth insights on AI‑enabled application integration, emerging technologies, and best practices for enterprise‑scale transformation.

• Analyze and compare integration platform vendors that focus on enterprise applications, such as ERP/CRM, with an emphasis on the Integration Platform as a Service (iPaaS) market.

• Build credibility as an industry expert to represent Gartner insights, methodology, and strategy.

• Possess knowledge and familiarity with agent communication protocols such as MCP, A2A, and ACP.

• Actively participate in innovation, ideation, and insight discussions, collaborating effectively with peers in the insights community.

• Mentor and coach junior team members, fostering professional growth and knowledge transfer.

Who you are:

• Strong communicator able to explain complex concepts concisely and simply.

• Comfortable presenting at large and small‑scale speaking engagements.

• Ability to represent Gartner's insights methodology and strategies effectively at all levels.

• Identify research process improvements or develop new processes that enhance service delivery.

• Maintain a client‑centric approach by actively seeking to engage clients regularly and meaningfully through Gartner insights and interactions.

What you’ll need:

• Bachelor’s degree or equivalent experience.

• 12+ years of experience in enterprise application integration, AI, or related fields, or an equivalent combination of education and experience.

• Demonstrated expertise in AI applications within large Enterprise Applications environments.

• In‑depth knowledge of integration technologies, iPaaS solutions, and vendor landscapes.

• Demonstrated executive presence and establish credibility with senior stakeholders.

• Excellent research and writing ability, with strong written and verbal proficiency, analytical and presentation skills.

• Willingness and ability to travel up to 25%.

Who are we?

At Gartner, Inc. (NYSE:

IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters.

That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go…