Site Reliability​/Gitops Engineer

Position: Site Reliability / Gitops Engineer
Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in public cloud, data science, AI, engineering innovation, and IoT. Canonical collaborates with industry leaders in many sectors and has more than 1,200 colleagues in over 75 countries. The company is founder‑led, profitable, and growing.

Job Summary

The Information Systems (IS) team supports and maintains all of Canonical’s IT production services used by over 60 million Ubuntu users. As an SRE & Git Ops engineer, you will drive operations automation in private and public clouds, utilize open source infrastructure‑as‑code software, CI/CD pipelines, and Canonical’s leading automation products. You will also provide feedback to developers on Canonical products, collaborate on design and implementation, and contribute to the open‑source community.

Location

This role is available remotely in any timezone.

Responsibilities

• Apply IaC experience to develop infrastructure-as-code practices within IS, constantly increasing automation and improving IaC processes.

• Automate software operations for re‑usability and consistency across private and public clouds, considering complexities of distributed systems.

• Develop new features and improve resilience and scalability of the existing cloud and container portfolio.

• Maintain operational responsibility for all of Canonical’s core services, networks, and infrastructure.

• Develop skills in troubleshooting, capacity planning, and performance investigation; set up, maintain, and use observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement, and maintain monitoring and alerting.

• Collaborate with development teams to design service architecture, documentation, playbooks, policies, and operational procedures.

• Provide assistance and work with globally distributed engineering, operations, and support peers.

• Have uninterrupted development time to focus on larger projects and automation of manual tasks.

• Share experience, know‑how, and best practices in design sessions, mentorship, and collaborative work.

• Carry final responsibility for time‑critical escalations.

Qualifications

• Deep experience defining operations in code using version control, peer review and CI/CD to roll out changes to applications and infrastructure.

• Strong modern engineering background (peer review, unit testing, SCM, CI/CD, Agile).

• Python software development experience with large projects.

• Practical knowledge of Linux networking, routing, and firewalls.

• Affinity with various forms of Linux storage, from Ceph to databases.

• Hands‑on experience administering enterprise Linux servers.

• Extensive knowledge of cloud computing concepts and technologies.

• Bachelor’s degree or greater, preferably in computer science or related engineering field.

• Clear and effective communication in English over email, chat, video or voice calls and in‑person.

• Motivation and ability to troubleshoot from kernel to web, and willingness to ask others when appropriate.

• Willingness to be flexible and learn new things quickly.

• Inspired by needs of fast‑changing environments.

• Happy to work within distributed teams.

• Passionate and familiar with open‑source, especially Ubuntu or Debian.

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, Canonical is changing the world of software. We recruit globally and set a high standard for people joining the company. The majority of colleagues work from home, and working here challenges you to think differently, work smarter, learn new skills, and raise your game.

Equal Opportunity Employer

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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