Principal Solution Consultant

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

As a Solutions Consultant focused on AI-first solution design, you’ll combine creativity with AI-driven tools to build powerful, human-centered experiences.

Why Work for Genesys

• Shape the future with AI: develop and present AI-native, CX-focused demonstrations that resonate with executives, stakeholders, and key influencers.

• Drive strategic outcomes: understand customer strategies and demonstrate how Generative AI, Large Action Models, Predictive Analytics, and Agent Assist deliver measurable business value.

• Flexibility and independence: design work with autonomy while leveraging AI-assisted productivity tools, intelligent demo environments, and data-rich engagement analytics.

• Continuous learning: access on-demand and in-person training with a focus on AI best practices, prompt techniques, CX innovation, and product evolution.

• Collaborative innovation: co-create AI-enabled CX solutions that address real-world challenges while contributing to content development, internal enablement, and scalable best-practice assets.

What You Will Be Doing

• Discover: lead strategic discovery sessions and workshops with business users to uncover CX challenges and gaps, identify opportunities for AI augmentation and multi-agent automation, and define ROI-driven outcomes.

• Design: create customized demos and solution stories that highlight AI functionality—including conversational AI, Agentic AI, A2A orchestration, predictive insights, intent recognition, and speech analytics—to drive business value.

• Learn and Share: stay current on Genesys’ rapidly evolving AI products and best practices; use this knowledge to guide customers throughout the implementation process, ensuring AI maturity progression and measurable value realization.

What You Need To Be Successful

• Working knowledge of Agentic and/or Generative AI, including how to convey their business and technical value to customers.

• Familiarity with Large Action Models, Agent-to-Agent patterns, and Model Context Protocol as applied to CX automation and orchestration.

• Experience in a Cloud or SaaS environment, preferably with AI solution exposure.

• Passion for technology, especially AI-driven CX transformation, and a drive to help customers solve problems creatively.

• Strong interpersonal skills with polished verbal and written communication.

• Ability to thrive in a fast-paced, collaborative, and cross-functional environment.

• Comfort working with APIs, data flows, and AI-powered interaction models.

• Technical proficiency in IT concepts, software standards, databases, and networking.

• Bachelor’s degree preferred; experience with CRM integration, contact center experience, CX software, or light coding is a plus.

• Willingness to travel up to 50%.

About Genesys

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Compensation

$ – $ (market competitive, with potential commission or bonus).

Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and work-from-home opportunities.

• Development and career growth opportunities.

• Open Time Off plus 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

To apply , please submit your application through Genesys Careers. We appreciate your interest and look forward to hearing from you.

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