Senior Application Support Analyst : Symitar

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Job Function Programming Springfield, MO Additional Location Allen, Texas;
Birmingham, Alabama;
Cedar Falls, Iowa;
Charlotte, North Carolina;
Lenexa, Kansas;
Louisville, Kentucky;
Monett, Missouri;
Springfield, Missouri Workplace Type Hybrid Travel 10%
Date posted 09/23/2025 Job 16294

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At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you’re ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Are you a natural problem solver with a passion for customer satisfaction? Join our dynamic team as an Application Support Analyst and be the face of our company’s commitment to exceptional service! Symitar Credit Union Solutions is looking for a customer focused, organized, detail oriented, highly motivated individual to join our Symitar Operations Support team. You would be in a fast-paced environment with an experienced group of individuals that assist financial institutions with resolving their technical and procedural issues, while building the relationship between Jack Henry and our customers.

This is a remote position, however, candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Lenexa, KS;
Springfield, MO;
Monett, MO;
Louisville, KY; or Charlotte, NC.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Provides comprehensive software support and guidance by responding to inquiries regarding the functions, features, and usage of software products.
• Maintains clear and consistent communication with customers throughout all interactions.
• Effectively communicates customer requirements and expectations to programmers, team members, and the team leader.
• Serves as the primary client-facing contact, coordinating resources across teams to address and resolve client issues.
• Accurately assesses product-related issues by verifying, investigating, pinpointing, and clearly defining all pertinent aspects requiring consideration.
• Offers detailed explanations of user challenges, both in written and verbal formats, to ensure appropriate escalation to higher-level support personnel when necessary.
• Monitors incoming cases and emails diligently, resolving them in accordance with company guidelines.
• Participates in training programs to continuously enhance product knowledge and service competencies.
• Contributes to special projects and research assignments as required.
• Demonstrates integrity, professionalism, and enthusiasm in delivering results and maintaining accountability.
• Supports coaching, professional development, and the cultivation of a positive work environment.
• Promotes a culture of innovation and continuous improvement, while actively fostering collaboration and teamwork across organizational boundaries.
• May perform additional job-related duties as assigned.

• A minimum of 6 years of experience within a credit union environment.
• Demonstrated expertise and familiarity with Symitar.
• Experience in lending, ACH, general ledger accounting, or card support is highly desirable.
• Ensure a customer-centric approach at the core of all decision-making processes.

• Demonstrates substantial experience operating independently within complex credit union procedures.
• Consistently exercises sound judgment within established protocols and recognized practices.
• Extensive background in the financial, credit union, or related sectors.
• Proficiency in lending, general ledger (GL), and/or ACH products.
• Familiar…