IT Operations Shift Lead Security Clearance

Position: IT Operations Shift Lead with Security Clearance
About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.

The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit  to learn how we're keeping people around the world safe and secure. Program Overview Peraton provides the customer with enterprise infrastructure support to plan, engineer, implement, enhance, maintain and operate the global consular affairs IT environment.

About

The Role Peraton is seeking an IT Operations Shift Lead to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. CAEIO provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting consular applications services globally. The IT Operations Shift Lead manages the CA/CST CAEIO Enterprise Operations Center (EOC) Team, working closely with CAEIO contractors, DOS leadership, and business stakeholders to monitor faults and performance and security service delivery.

This role oversees a complex 24x7x365 enterprise operations center and leads the team responsible for coordinating, tracking, and resolving incidents across the enterprise. Responsibilities
* Coordinate operational activities with the on-duty EOC staff, including critical incident management, enterprise and security alert monitoring, server builds, and other maintenance activities.

* Communicate operational state of the enterprise systems to various teams within CAEIO and external stakeholders, including the customer.

* Hand off operational status between shifts to incoming leads, covering critical incidents; open bridges for incidents, maintenance windows, monitoring anomalies, and other issues.

* Work with CST support teams to develop and maintain proactive monitoring solutions that assess the availability, performance, capacity, and the environment's overall health.

* Lead a cross-functional, 24/7 operations team supporting a complex, mission critical production network, including Critical Incident Management, troubleshooting, reporting, and escalation.

* Monitor multiple systems and applications using monitoring tools, such as Zabbix, Grafana, Splunk, App Dynamics, Oracle Analytics Publisher (OAS), Splunk, App Dynamics, and Aria vROPS, to ensure availability of systems and applications across environments.

* Coordinate projects assigned to the EOC, ensuring the program meets deadlines. Provide updates for the customer as required.

* Prepare High/Critical ticket report, three times a week, in support of the Daily Status Report (DSR) held by CST Director and Deputy Director.

* Ensure trouble tickets are updated in a timely manner and within the parameters of multiple SLAs by coordinating with internal and external support teams.

* Draft and verify Knowledgebase articles that help technicians respond to recurring issues.

* Maintain user and administrator accounts using Active Directory and Office 365.

* Perform network analysis by tracking network traffic and device failures for passport agencies, contractor sites, and overseas sites.

* Install and troubleshoot Internet Information Services (IIS) on virtual machines.

* Coordinate with sites to support shutdown and start-up of physical and virtual systems for scheduled maintenances.

* Create Standard Operation Procedures for tasks that team members perform.

Core

Work Schedule:

10:00 PM ET - 8:00 AM ET (flexible), Thursday - Sunday.

Location:

Must be local to the Washington, DC area. This position is currently hybrid with remote work and…