Enterprise Operation Center; EOC Monitoring and Incident Respon Security Clearance

Position: Enterprise Operation Center (EOC) Monitoring and Incident Respon with Security Clearance
About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.

The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit  to learn how we're keeping people around the world safe and secure. Program Overview Peraton provides the customer with enterprise infrastructure support to plan, engineer, implement, enhance, maintain and operate the global consular affairs IT environment.

About

The Role Peraton is seeking an Enterprise Operation Center (EOC) Monitoring and Incident Response Analyst ("EOC Analyst") to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. CAEIO provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting consular applications services globally.

The EOC Analyst is a member of the EOC Team that provides continuous, 24x7x365 operations monitoring, ensuring around-the-clock oversight and response to critical incidents. Working closely with CAEIO contractors to manage and respond to incidents effectively, the EOC Analyst ensures that all issues identified during monitoring are addressed promptly and escalated, as necessary, to minimize operational impact. Responsibilities
* Monitor multiple systems and applications using monitoring tools, such as Zabbix, Grafana, Splunk, App Dynamics, Oracle Analytics Publisher (OAS), Splunk, App Dynamics, Aria vROPS, to ensure availability of systems and applications across environments.

* Work with CST support teams to develop and maintain proactive monitoring solutions that assess the availability, performance, capacity, and the environment's overall health.

* Communicate the operational state of the enterprise systems to teams within CAEIO and external stakeholders, including the customer.
* Provide a timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams.
* Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.

* Support multiple technical teams in 24x7 operational environments with high uptime requirements.
* Ensure trouble tickets are updated in a timely manner and within the parameters of multiple SLAs by coordinating with internal and external support teams.

* Draft and verify Knowledgebase articles to assist technicians with possible recurring issues.

* Maintain user and administrator accounts using Active Directory and Office 365.
* Troubleshoot third-party applications, such as Configuration Manager (CM), Symantec Endpoint Protection (SEP), Symantec Anti-Virus definitions (AVR), McAfee Agent, and McAfee Policy Auditor on virtual and physical servers.

* Coordinate with sites to support shutdown and start-up of physical and virtual systems for scheduled maintenances.

* Create Standard Operation Procedures for tasks that team members perform.

Location:

This position is hybrid with remote work and up to two days per week in the office in Sterling, VA. This position is hybrid after the EOC Analyst completes training onsite in Sterling, VA. After completing training, the EOC Analyst is expected to work onsite up to two days per week and may, with manager approval, work remotely the other days.

The number of days in office is subject to change based on program or government requirements. Core

Work Schedule:

Second Shift, 2:30pm- 11:00pm, Monday through Friday Qualifications

Required…