Software Engineer, Reliability Platform

San Francisco, CA;
Sunnyvale, CA;
Seattle, WA

The Reliability Platforms organization is part of Door Dash’s Production Lifecycle team, which owns the end-to-end experience of how engineers safely change, observe, and operate production systems.

Our mission is to enable teams to confidently make changes to production, understand reliability and service health on demand, and abstract complexity into platforms for common operations with built-in guardrails that make safe, repeatable operations the default.

Reliability Platforms builds platforms as products that touch every production change, with two primary areas of focus:

• Self-Serve Infrastructure & Configuration Change Control - building the systems engineers use to provision services, request cloud resources, and safely make config changes across traffic, compute, and secrets
• Reliability & Service Health - delivering unified health scores, SLOs, alerting pipelines, and automation that help engineers know what’s happening, improve reliability, and act quickly when something goes wrong

Together, these focus areas form the backbone of how Door Dash engineers safely ship, observe, and remediate production systems.

As a Software Engineer on Reliability Platforms, you’ll help design and build the systems that sit at the center of every production change at Door Dash.

You’ll work on the APIs, UIs, and automation that thousands of Door Dash engineers rely on every day to:

• Spin up new services and request cloud resources without waiting on another team
• Safely roll out configuration changes both service and infra with progressive delivery
• See at a glance whether their services are healthy and how they’re performing against SLOs
• Diagnose and remediate incidents faster or let the system fix them automatically

And as we look forward, you’ll play a key part in shaping the future of agentic, AI-assisted operations at Door Dash systems that can propose, validate, and even execute production changes autonomously, moving us toward a world where production is proactive and self-healing by default.

Your work will shape the developer experience for production ’ll collaborate with product engineers, other infrastructure engineers, and platform peers to create durable abstractions that make reliability the path of least resistance.

This is a high-leverage role where the platforms you build will be used by every engineer at Door Dash multiplying your impact across the entire company.

• Build Self-Serve Platforms: Design and develop systems in Go that let engineers safely request infra, configure services, and manage production state.
• Deliver Safe Change Workflows: Add guardrails, validation, and progressive rollout capabilities for infra and config changes.
• Enhance Reliability Feedback: Provide pre-flight checks, posture scoring, and unified health views to catch issues before they reach production.
• Automate Recovery: Contribute to systems that remediate incidents automatically or guide engineers through resolution quickly.
• Create a Unified
  
  Experience:
  
  Help evolve our UIs and APIs into a single entry point for production change and health insights.
• Shape the Future of Operations: Experiment with agentic, AI-assisted workflows that can propose, validate, and safely execute production changes — moving Door Dash toward proactive, self-healing systems.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks…