Software Support Specialist - Mapping & Staking; GIS

Software Support Specialist – Mapping & Staking (GIS)

Join to apply for the Software Support Specialist – Mapping & Staking (GIS) role at NISC

Full remote work may be considered for applicants outside of the Lake Saint Louis, Missouri area with prior NISC software and Cooperative Industry experience. Applicants from outside the industry without NISC software experience must be local to Lake Saint Louis, MO and able to work on‑site during the week. A hybrid schedule is possible after training.

What you will do as a Support Specialist

• Assist members in all aspects of application support for NISC’s Mapping & Staking products, including troubleshooting, training, and research via phone and email.
• Follow up on resolutions and serve as a liaison between members and our software engineers.
• Assist with software release processes; may be called upon to test the software or give feedback on design.
• Communicate with development staff to convey customer feedback.
• Perform either on‑site or remote training and prepare training materials. Travel may occasionally be required.
• Provide after‑hours support via on‑call phone support rotation.
• Utilize your ArcGIS server/software skills.
• Leverage generative AI tools & technologies to enhance productivity, creativity, and problem‑solving within the scope of the role.

Desired Experience

Previous customer support experience, especially experience providing customer service via phone, is desired. Candidates with knowledge of ArcGIS and mapping experience are strongly preferred. NISC’s Support teams display excellent written and verbal communication skills, the ability to develop relationships and support our members, the ability to teach others, and the ability to work in a team and independently. If you have previous experience with presentations or public speaking, that’s a plus.

Experience in Geographic Information Systems strongly preferred. Minimum high school diploma or equivalent required; degree in business or technical field preferred.

More about NISC and our Support Teams

NISC develops and implements enterprise‑level and customer‑facing software solutions for over 960 energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are member‑focused, quality‑driven, and value‑priced. We exist to serve our members and help them serve their communities through innovative software products, services, and outstanding customer support. We are an AI‑forward company committed to being a technology leader in our industry.

Physical requirements:

reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Employees must regularly maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.