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IT Project Manager Technical Support

Service Desk Team Lead - Weekend, Remote

Remote / Online - Candidates ideally in
Reston, Fairfax County, Virginia, 22090, USA
Listing for: DecisionPoint Corporation
Remote/Work from Home position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    IT Project Manager, Technical Support
Job Description & How to Apply Below
A technology services firm is seeking an experienced Service Desk Team Lead for a fully remote weekend shift. This role supports the Department of Homeland Security's Cybersecurity and Infrastructure Security Agency (CISA) by leading a team providing first-line IT support. Responsibilities include monitoring ticket counts, supervising team performance, and ensuring high-quality customer service for sensitive governmental operations. Candidates must possess strong leadership and customer service skills, along with 5 years of IT experience.
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