Manager, Product and Training Documentation

Manager, Product and Training Documentation

Red Sail Technologies is looking for an experienced Manager, Product and Training Documentation to lead its documentation team and oversee the end‑to‑end documentation lifecycle.

Job Summary

Engine the creation, review, publishing, and continuous improvement of all knowledge content from the Single Source of Truth, ensuring accurate, scalable, AI‑enhanced documentation that supports internal users and customers.

Key Duties

• Leads the documentation team and establishes governance, standards, and workflows.
• Oversees content creation, review, publishing, and continuous improvement.
• Configures and optimizes the knowledge base for internal and external audiences.
• Uses technology to author workflows for secure portal delivery and to connect product updates to documentation workflows.
• Applies AI tools (Microsoft Copilot, Azure OpenAI, etc.) for content drafting, localization, and analytics.
• Ensures documentation aligns with product releases, compliance standards, and business goals.
• Manages version control, content lifecycle, and archival processes to ensure accuracy and compliance.
• Tracks and reports KPIs: content usage, support deflection, adoption rates, and customer satisfaction.
• Collaborates with Training/Customer Education teams to maximize content reuse and consistency.
• Assists with Instructional Design for internal and customer product training.
• Mentors, develops, and evaluates documentation specialists.

Education & Training

• Bachelor’s degree in Technical Communication, Information Systems, Computer Science, or related field.
• Equivalent combination of education and professional experience may be considered.
• Certifications in Microsoft Dynamics 365 and/or Power Platform are highly desirable.

Required Work Experience / Skills

• 3+ years of experience in technical documentation, knowledge management, or content strategy.
• 3+ years in a leadership or management role.
• Expertise in structured content management and Single Source of Truth principles, including management and creation of customer‑facing, self‑service documentation.
• Proficiency in technical writing, style guides, and content governance.
• Excellent communication and collaboration skills across multiple business functions.

Preferred Work Experience / Skills

• Familiarity with taxonomy design, metadata tagging, and search optimization.
• Experience leveraging AI for documentation processes (drafting, localization, analytics).
• Proven experience implementing and managing documentation systems using Microsoft Dynamics 365.
• Strong working knowledge of the Microsoft Power Platform (Power Apps, Power Pages, Power Automate).

Discretionary Judgment

• Uses independent judgment and discretion based upon the employee’s experience in the position and knowledge of the products, equipment, and services.
• Uses good judgment and possesses ethical work values.

Physical Demands, Working Conditions, and General Employment Guidelines

• Moderate or high levels of stress may be experienced in the performance of the job.
• Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending, and lifting up to 25 lbs.

Equipment

• Daily use of Microsoft Teams (phone), computer, printer, and other routine office equipment.
• Must have internet access.

Safety to Self and Others

• Little responsibility for safety of others. Job is performed in an office setting where there are no hazardous materials or equipment.

Working Conditions / Hazards

• Position is performed in an open office environment or approved remote work location.

Work Location

Hybrid – Shreveport, LA

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Human Resources

Industries

Software Development

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