Salesforce Incident Management Analyst

Overview

Employer Industry: Government Technology and Professional Services

Why consider this job opportunity:

• Salary up to $86,250
• Opportunity for career advancement and growth within a fast-paced, high-performing team
• Work remotely from any location
• Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and generous paid time off
• Chance to make a significant impact by connecting millions of Americans with health care services
• Supportive work environment with opportunities for professional exposure to diverse teams and projects

• Create, prioritize, and triage service requests and incident tickets, ensuring quality and timely resolution
• Monitor Salesforce system and applications to proactively identify and resolve issues
• Work closely with Incident Manager and cross-functional teams to address service requests and incidents
• Document tickets, incidents, solutions, and root cause analyses clearly; escalate critical incidents as needed
• Facilitate internal and external training presentations, demonstrating knowledge of technical processes

• Bachelor’s degree and 5+ years of related experience in incident management and service requests
• In-depth hands-on experience using Salesforce as an Admin or developer
• Working knowledge of health care, the Affordable Care Act (ACA), and related issues
• Exceptional communication and presentation skills for diverse audiences
• Proficiency in Microsoft Office Suite

• Strong analytical and problem-solving skills
• Experience using JIRA and Confluence
• 3+ years in systems administration, preferably in the government sector
• Interest in health policy and a commitment to social justice and health equity
• Customer service-oriented with a solution-focused attitude

#Government Technology #Professional Services #Remote Work #Career Opportunity #Healthcare Support

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