Manager, Solutions Architecture

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time.

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative work spaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically.

Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at

Superhuman’s go-to-market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. We strive to ensure that every organization can communicate effectively and efficiently. If you are passionate about transforming the way professionals connect and collaborate, we would love to hear from you.

As the Manager of Solutions Architecture, you will drive the adoption of frontier AI by enabling the deployment of Superhuman’s products (Grammarly, Coda, and Superhuman) across Enterprise Tech companies and digital‑first organizations. You'll leverage your technical skills and consultative experiences to drive positive AI transformation that addresses our customers' business needs, meets their technical requirements, and provides a high degree of reliability and consistency.

In this leadership role, you will oversee a team that combines technical acumen with a customer‑first mindset to ensure successful onboarding, implementation, and ongoing optimization of Superhuman’s platforms. The Solution Architecture team is pivotal in translating complex business needs into scalable solutions while providing proactive guidance and white‑glove service to our enterprise clients.

The Solutions Architect is a unique role at Superhuman that combines elements of onboarding new customers, process optimization, solution design, and technical implementation and troubleshooting skills. In this role, you’ll be responsible for developing team capabilities, setting delivery standards, and collaborating across departments to enhance customer experience, drive adoption, and maximize the value customers get from Superhuman’s product suite.

• Lead, coach, and mentor a team of Solutions Architects, ensuring high‑quality customer engagements and professional development. Set goals and reviews for your team, promoting growth and output.
• Set the vision, strategic direction, and execution plays for Solutions Architecture, developing scalable processes, best practices, and internal tooling to enhance delivery.
• Serve as an escalation point for complex technical challenges, partnering with customers and internal stakeholders to ensure swift resolution.
• Drive customer value by ensuring your team consistently delivers best practices, insights, and strategic guidance that align with Superhuman’s capabilities with customer goals.
• Mentor team and guide them on how to consult customers on their overall AI adoption strategies, focusing on post‑sales technical excellence, including use case scoping, technical champion building, and project execution.
• Collaborate cross‑functionally with Sales, Customer Success, Care, Product, and Engineering to ensure a seamless customer journey and to relay customer feedback.
• Hire, onboard, and develop top talent, fostering a high‑performance, collaborative, and inclusive team culture.
• Continuously refine and improve internal frameworks and knowledge sharing to ensure consistency, scalability, and excellence in…