Technical Adoption Manager

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Applicants must live in continental United States; remote home‑based office position. Candidates may travel up to 30% regionally.

Are you passionate about learning and leveraging VMware’s core products to help Fortune 100 customers succeed in creating an effective Multi‑Cloud Operating Model/Deployment? Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions? Does helping organizations achieve their business objectives through the usage of technology inspire you? If it does, we have the perfect job opportunity for you!

As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross‑functional, unified customer experience using your technical, communication, and collaboration skills to help our customers achieve their full potential through the adoption of VMware's technology.

• Within one month: articulate customer key business objectives and desired outcomes; begin crafting a joint Success Plan.
• Serve as a trusted advisor, ensuring best‑in‑class execution, recommending improvements in customer operations, proactively driving consumption, customer health, and retention.
• Articulate long‑term and short‑term goals, identify gaps, and develop a structured engagement plan.
• Complete relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day‑2 operations guidance.
• Identify customer use cases and opportunities for prescribing Adoption Guidance and Workshops.
• Present achievements and customer progress in Quarterly Business Reviews.
• Communicate key VMware solution topics across all customer levels to drive realized value and long‑term strategy.
• Continuously grow and enhance technical knowledge and soft skills through VMware’s structured quarterly training programs.

• Leverage proven customer‑facing experience and draw on enterprise‑level virtualization expertise to map VMware solutions to unique business and technical requirements.
• Use TAM playbook, delivery kits, and tools to guide customers through success planning, technology roadmaps, solution guidance, performance optimization, operational alignment, industry insights, benchmarking, and cost savings.
• Build relationships and communicate effectively with CxO‑level personnel.
• Collaborate with multi‑functional VMware project teams.
• Track customer plans, adjust as needed, and drive to completion.
• Contribute to the global TAM community by sharing experiences with peers.

Managers support teams, career paths, and success. The TAM organization focuses on client success, with an inclusive, collaborative culture. We celebrate outcomes, share best practices, and support professional development and community engagement.

• Medical coverage, retirement, parental leave plans for all family types.
• Generous time‑off programs.
• Employee Stock Purchase Program (ESPP).
• Financial contributions to ongoing development (conferences, trainings, coursework).
• Full competitive benefits package (dental, vision, 401(k) with matching, EAP, paid holidays, paid sick leave, vacation).

Bachelor's degree preferred; relevant experience may be considered.

12+ years related experience.

The On Target Earnings (OTE) range is $151,900 – $243,000, including sales incentive commission. Eligible for equity.

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