Remote Customer Experience Agent

• Employment Type: Full-Time
• Pay Rate: $20/hour
• Schedule: Four 10-hour shifts per week (including nights and weekends)
• Training: Three weeks, Monday–Thursday, 12:00PM–11:00PM ET

Role Overview:
Wonder is hiring detail-oriented and service-driven Customer Experience Agents to deliver exceptional support across phone, SMS, Apple Business Chat, and email. You’ll be the first point of contact for customers, resolving issues and ensuring a high-quality dining experience from Wonder’s virtual restaurant platform.

Key Responsibilities:

• Provide real-time customer support across multiple channels
• Troubleshoot connectivity, billing, and service-related issues
• Become an expert on Wonder’s ordering platforms and backend tools
• Suggest process improvements and report customer feedback
• Meet individual and team performance goals

Required Qualifications:

• High school diploma or equivalent
• 1+ year in customer-facing roles (hospitality, retail, tech support, etc.)
• 6+ months using help desk software (Zendesk preferred)
• Strong written and verbal communication skills
• Technologically savvy and organized
• Ability to troubleshoot and think creatively
• Empathetic and adaptable communication style
• Stable internet connection and quiet remote workspace
• Must be 18+ and legally authorized to work in the U.S.
• Medical, dental, and vision insurance
• Employer match for HSA
• 1.5x pay on company holidays
• Learning and development opportunities
• Employee stock and discount programs

About Wonder:
Wonder is a food-tech startup redefining home dining with fast delivery from 30+ virtual restaurants. Backed by top-tier investors and led by experienced entrepreneurs, Wonder is pioneering a new category of dining called “Fast-Fine.”

Hiring Practices:
Wonder uses an Automated Employment Decision Tool (AEDT) to assess candidates based on qualifications, skills, and role fit. The company is committed to fair, inclusive hiring and encourages applicants from all backgrounds to apply.

No comment's at the moment!, Be the first to post a comment.