Service Desk L2 Support Specialist

Employer Industry: Energy and Fuel Distribution

• Salary up to $40.72 per hour
• Opportunities for career advancement and professional growth
• Flexible work environment with up to 2 days of remote work per week
• Comprehensive health and wellness benefits, including medical, dental, vision, and life insurance
• 401k plan with a match component to help secure your financial future
• Tuition reimbursement available after 6 months of service to support ongoing education

• Setup and maintenance of desktop and laptop computers, printers, mobile devices, and other IT equipment
• Assist in the onboarding and offboarding process of employees
• Provide proactive support and training to the user community
• Monitor technical infrastructure and assist end users with installation, configuration, and troubleshooting
• Contribute knowledge and updated information into the IT Knowledge Base

• Strong working knowledge of Windows 10, Windows Server 2012, 2016, 2019, and MS Office
• Basic understanding of Microsoft Active Directory, DNS, DHCP, and IP Networking
• Ability to effectively support remote users via phone, email, and desktop remote control software
• Strong customer service focus and attitude with good organizational skills
• High school diploma or GED in Information Technology or Computer Science

• Experience with Apple ecosystem and troubleshooting mobile device issues (iPhones, iPads)
• Basic phone PBX skills
• Proficient documentation skills in MS Visio, MS Word, and MS Excel
• Ability to find technology workarounds for unresolved issues

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.