Project Manager, Systems Analyst, Technical Support

Overview

JOB POSTING

This position works remotely requiring a telecommuting agreement and adherence to the UCSC Telecommuting/Remote Work Guidelines. The employee shall be available in a full-time capacity during assigned telecommuting work hours (specific hours to be discussed with supervisor). While telecommuting/remote working, the employee is responsible for ensuring a worksite environment suitable for accomplishing their regular job duties during scheduled hours of work and, if applicable, arranging for dependent care just as they would if they were working at the regular UCSC worksite.

NO VISA SPONSORSHIP IS AVAILABLE FOR THIS POSITION.

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our website.

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration.

NOTE:

Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link. The IRD for this job is: 10/27/2025.

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It is known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, on a campus renowned as among the most beautiful in the world.

The Smarter Balanced Assessment Consortium (SBAC) is a public agency supported by 12 states and territories. Through the work of thousands of educators, Smarter Balanced created an online assessment system aligned to the Common Core State Standards (CCSS), as well as tools for educators to improve teaching and learning. Smarter Balanced is housed at the University of California, Santa Cruz (UCSC) Silicon Valley Extension.

Our work is guided by the belief that a high-quality assessment system can provide information and tools for teachers and schools to improve instruction and help students succeed, regardless of disability, language, or subgroup. We involve experienced educators, researchers, state and local policymakers, and community groups working together in a transparent and consensus-driven process. UCSC Extension provides professional training that reflects the academic rigor of the University of California and the hands-on practicality of Silicon Valley culture.

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The Project Manager is a seasoned professional who combines deep project management expertise with a strong focus on customer service and stakeholder engagement. The PM has an understanding of multiple project management frameworks (e.g., Waterfall, Agile) and the ability to tailor approaches to projects of varying scope, complexity, and team composition. In addition to managing the full project lifecycle—from initiation and planning through execution and closure—the Project Manager serves as a key liaison between internal teams and external stakeholders, ensuring that customer needs and expectations are clearly understood, communicated, and met.

The incumbent is responsible for fostering a service-oriented culture, resolving issues with empathy and efficiency, and maintaining high levels of satisfaction across all touchpoints. The Project Manager applies relevant policies and procedures to navigate…