Tier 1 Support Specialist; Remote - U.S

What is Perfect Serve?

Perfect Serve offers KLAS‑best assets in clinical communications, scheduling, and patient engagement solutions. Over the past three years we have grown at an 88% rate and need strong team members to help us continue to grow. Our mission is to accelerate speed to care by optimizing provider schedules and routing messages at the right time in any setting, which advances patient care and clinical workflows.

By joining Perfect Serve you help deliver optimal patient outcomes, faster care interventions, and experience how our solutions save lives, reduce length of stay, lower re‑admissions, and bring joy back to caregivers.

We’re looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective. You’ll join a 24/7/365 support team that works across all hours. Specialists support and delight physicians, nurses and system administrators, handling account management, user education, on‑call schedule management, mobile and web interface assistance, application builds, revisions, and troubleshooting.

• Available to work one weekend day, some holidays, evenings, overnights, or weekends.
• Strong technical aptitude.
• Excellent written and verbal communication skills.
• Excellent analytical and troubleshooting skills.
• Ability to work in a fast‑paced environment and prioritize competing tasks.
• High customer empathy and exceptional customer service skills.
• Access to high‑speed internet.
• Able to start in February 2026.

Our Support Specialists go through initial onboarding and training together, following a Monday‑Friday (EST) schedule. Once complete, they start working their scheduled shift.

We are currently only looking for candidates located in the United States.

$19 per hour plus a comprehensive benefits package effective from your first day of employment.

We regularly review compensation to ensure fairness and consistency. If you are a current employee and have questions, speak with your manager or People Operations.

• Field incoming client communications via phone, chat, and our online customer portal.
• Help end‑users administer their Perfect Serve applications.
• Train end users on how best to use Perfect Serve's phone, mobile, and web applications.
• Own basic‑to‑advanced troubleshooting for message delivery/content issues and make configuration changes to resolve them.
• Consult, design, configure, and deploy custom applications to meet workflow needs.
• Build and revise new user accounts based on established standards.
• Work with end‑users and hospital IT to troubleshoot mobile and web connectivity issues.
• Collaborate with other Perfect Serve teams, including customer success, integration, and technical teams, on escalated issues.
• Have your camera on during internal and external meetings to encourage engagement.

Required physical abilities: stand or sit while operating phone, computer, and face‑to‑face interactions. Must sit for extended periods, have acute hearing, speak English, and perform repetitive hand motions.

We transform healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated, mission‑driven team in an environment that values growth, transparency, and innovation.

We value authentic, personal communication. Please do not use AI tools to generate your application materials.

• Remote‑first work environment.
• Health, dental, vision, life and disability insurance options available day one.
• 401(k) with match and immediate vesting.
• 17 company holidays, 2 floating holidays and a competitive paid time off policy.
• Internal advancement opportunities.

Entry level

Full‑time

Other

Hospitals and Health Care