Senior Technical Business Analyst

Senior Technical Business Analyst

Job Function:
Digital Banking Platform.

Location:

Lenexa, Johnson, KS. Additional Locations:
Allen, TX;
Birmingham, AL;
Cedar Falls, IA;
Charlotte, NC;
Louisville, KY;
Monett, MO;
Springfield, MO. Workplace Type:
Hybrid. Travel: 5%. Date Posted: 10/26/2025. Job .

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting‑edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you’re ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

The Digital Custom Solutions team enhances our digital banking products to meet the unique needs of our customers. We are committed to providing innovative solutions that help our customers differentiate their digital banking experience. As a Senior Technical Business Analyst with Digital Custom, you will have the exciting opportunity to work directly with our customers to hear their vision and find the best solutions to meet their specific needs!

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Lenexa, KS;
Louisville, KY;
Birmingham, AL;
Charlotte, NC;
Springfield, MO; or Monett, MO. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Interacts with customers to gather system requirements for requested customizations.
• Creates business specifications that outline the requested functional requirements and deliverables.
• Prepares reasonable task and project cost/effort estimates.
• Serves as a liaison between the customer, vendor, and internal teams.
• Manages multiple projects simultaneously in various phases of the project life cycle.
• Performs quality assurance testing to ensure customization is successfully migrated into production.
• Provides technical support for new and existing custom features.
• Assists with training and mentoring less experienced peers.
• May perform other job duties as assigned.

• Minimum of 6 years of experience as a Business Analyst in the financial or fintech industry.
• Experience with internal and/or third-party API integrations.
• Experience with leading projects and managing multiple initiatives simultaneously.
• Experience in creating technical documentation outlining business requirements.

• Experience with digital banking platforms.
• Experience with Symitar, Silverlake, and/or 20/20 Jack Henry core systems.
• Experience with jXchange, Sym Xchange, and/or Symitar Power On programming.
• Experience in the card services industry. Familiarity with debit and credit card processing, including system integrations.
• Strong communication and customer interaction skills.
• Excellent organizational skills with the ability to meet aggressive deadlines.
• Experience with performing quality assurance testing.
• Desire to be creative and provide innovative solutions for our clients.

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.