Sr Systems Analyst - Customer Success

Employer Industry: Internet of Things (IoT) and SaaS Solutions

• Salary up to $150,750
• Opportunity for career advancement and growth within the organization
• Flexible work environment with options for remote work
• Collaborative and supportive team culture that values diverse perspectives
• Chance to impact critical industries and improve customer outcomes through technology
• Comprehensive benefits package including health benefits and employee-led remote work options

• Own and evolve the Customer Success technology ecosystem, focusing on Gainsight and collaborating across various platforms
• Design business rules that analyze customer data to drive proactive engagement from the customer success team
• Manage integration builds and ensure smooth deployment of new technologies or processes
• Partner with cross‑functional teams to gather requirements and maintain reliable data flows
• Champion data quality and governance, ensuring accurate reporting and continuous improvement of processes

• 4+ years of experience administering Gainsight or equivalent Customer Success platforms
• Proven experience supporting Customer Success or Post‑Sales operations in a SaaS environment
• Strong analytical skills to guide stakeholders toward scalable solutions
• Experience working in Agile environments, utilizing tools like JIRA for workload management
• Excellent communication skills, with the ability to explain complex concepts to non‑technical stakeholders

• Experience with Certinia (Financial Force) administration or similar systems
• Familiarity with post‑sales tools such as Gong or Matik
• Strong documentation skills using Confluence or similar tools
• Ability to balance short‑term execution with long‑term system scalability
• Passion for process improvement and building systems that enhance customer outcomes

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