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AI Self-Service Program Manager
Remote / Online - Candidates ideally in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-01
Coos Bay, Coos County, Oregon, 97458, USA
Listing for:
Samsara
Remote/Work from Home
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
AI Engineer, Data Analyst
Job Description & How to Apply Below
Employer Industry: IoT Solutions and Operations Management
Why consider this job opportunity:- Salary up to $151,650
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available
- Supportive and collaborative work environment with a focus on employee success
- Chance to work on innovative AI-powered customer experience solutions that impact global industries
- Comprehensive benefits package including health benefits and more
- Lead daily operations of the AI self-service platforms (Chatbot and Voice AI) to ensure reliability and performance
- Track and analyze key metrics to uncover insights and drive improvements in customer support
- Optimize AI intelligence and integrations for seamless customer interactions
- Collaborate with cross-functional teams to close content gaps and enhance platform capabilities
- Advance AI self-service strategy through innovation aligned with business goals and customer needs
- 8+ years in Support Operations, Knowledge Management, or AI/Automation platform management
- Bachelor’s degree in Business, Information Systems, or a related field (Master’s preferred)
- Background in conversational design and prompt engineering
- Experience with conversational AI technologies such as chatbots or voice AI
- Strong analytical and problem-solving skills with a data-driven mindset
- Strategic mindset with a focus on scaling systems and processes for measurable impact
- Hands‑on experience optimizing chatbots, voice AI, or other conversational platforms
- Proven ability to align cross‑functional teams and stakeholders around customer experience innovation
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