Systems Administrator

Position Details

Job Code: SYSADMN

Reports To:

Director, IT
Base

Location:

CO
Work Status:
Virtual Office
Minimum Starting Monthly Range: $6,252
Hiring Range (Monthly Pay): $6,252 - $7,083
Full-time / Part-time:
Full-time
Exempt / Non-Exempt:
Exempt
Risk Designation:
Extremely High

The Systems Administrator is responsible for maintaining Contexture’s production systems in a secure environment. This position installs, configures, operates, maintains, and supports Contexture’s systems, hardware and software, LAN/WAN, telecommunication systems, and cloud services. This role monitors Contexture’s infrastructure to ensure systems and applications are available to all users and performs necessary maintenance to ensure consistent operation and high availability. Responsibilities also include proposing recommendations for improvements to the operating environment through changes in software, hardware, and/or procedures.

The System Administrator works closely with other Contexture teams to support the successful delivery of services related to connecting participants to the HIE through all phases of the project life cycle.
This position is based in Grand Junction, Colorado. Our strategic flexibility allows for local work from home opportunities.

• Deliver secure, scalable, and highly available IT Infrastructure
• Maintain essential IT operations, including operating systems, security tools, applications, servers, client hardware, software, and various other systems, including Microsoft 365
• Work across internal teams, vendor partners, and cloud hosting provider to support projects and daily HIE operations
• In partnership with Contexture’s VP of Security and cloud hosting provider, ensure all HIE systems are properly patched and secured; maintain firewalls, endpoint protection and secure system images
• Provide support for matters related to cybersecurity including vulnerability testing, IT audits, and routine penetration tests
• Manage and maintain active directory users, groups, permissions, and group policies
• Recommend system and network improvements to increase efficiency and resource utilization, improve security and ensure high availability
• Plan, coordinate and manage system, O/S, and application refreshes; plan, size, and procure new infrastructure and end-user hardware and software
• Keep network maps, system inventories, and configuration documentation up to date
• Work with participants and vendors to support network connectivity to CONTEXTURE’s HIE; work with participants and vendors to troubleshoot and resolve end-to-end connectivity and data flow issues
• Research, analyze, manage, and resolve complex post-production issues across the HIE systems
• Support resolution of high priority and critical issues. Identify and communicate risks to mitigate negative impact to community
• Support Contexture end-user hardware, software, and peripherals including laptops and mobile devices
• Serve as an escalation resource for the Service Desk on issues requiring a deeper level of analysis
• Support the Security Response Team (SRT) during security related events and investigations
• Support multiple projects throughout the entire project lifecycle and report on status of project tasks
• Create and maintain internal documentation related to optimal system and application configuration
• Participate in a continual service improvement process, to include gathering necessary data elements for assessment and making recommendations on ways of more efficiently or effectively providing service
• Punctual, regular, and consistent attendance
• Participate in on-call rotation for after-hours support
• As applicable, after-hours work may be necessary to support deployments, changes, or major incident response
• Performs other related duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience with or knowledge of current operating…