Senior Cloud DevOps Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

We are seeking a highly skilled Dev Ops Automation Engineer to join our team. The ideal candidate will have extensive experience in automating infrastructure and application deployment using a variety of tools and platforms. This role requires a deep understanding of Dev Ops practices, infrastructure as code, and cloud services, with a focus on Python programming, ECS, Kubernetes, Terraform, AWS, and Puppet/Ansible.

The role will be based out of our Sandy, UT / Richardson, TX, or Atlanta, GA office. The role will work closely with Dev Ops team members based in the UK and India, and form part of a follow-the-sun support escalation model for infrastructure issues.

• Design, implement, and manage infrastructure as code using Terraform, AWS ECS, and Kubernetes for scalable and reliable infrastructure deployment.
• Leverage AWS services to design and manage cloud infrastructure, ensuring high availability, security, and performance.
• Utilize Puppet to automate configuration management, software deployment, and orchestration.
• Write and maintain Power Shell and Python scripts for automation tasks, integrating various tools and services.
• Implement monitoring and logging solutions to ensure the health and performance of infrastructure and applications, and troubleshoot issues as they arise.
• Collaborate with development, operations, and support teams to ensure smooth deployment and operation of applications.
• Ensure that infrastructure and deployment processes comply with industry security standards and best practices.

• 3+ years of development experience in Python.
• Extensive experience with ECS/Kubernetes for container orchestration and management.
• Container deployment experience using Helm and building CI/CD pipelines using Jenkins.
• Application deployment and configuration using Ansible/Puppet.
• Managing AWS infrastructure using Terraform.
• In-depth knowledge of AWS services and best practices for cloud architecture and management.
• Strong knowledge of Linux/Unix systems.
• Knowledge of Puppet.
• Bachelor’s degree in computer science, IT, or related engineering field, or equivalent.
• AWS Certified Dev Ops Engineer, Certified Kubernetes Administrator (CKA), or similar certifications are strongly preferred.
• Proven ability to learn new technologies quickly.
• Ability to work effectively with a distributed team.
• Detail oriented, task driven, and excellent communication skills. Customer service focus is key.

Join an ever‑growing, market‑disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

NiCE works according to the NICE‑FLEX hybrid model: 2 days working from the office and 3 days of remote work each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

NiCE is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, gender identity, sexual orientation, disability, or veteran status.