IT Technician

Overview

Axionova Engineering Limited is at the forefront of engineering innovation, delivering cutting-edge solutions to complex challenges in civil engineering, construction, and architectural domains. As part of our commitment to operational excellence, we are seeking a dedicated IT Technician to join our dynamic team remotely. This role offers the opportunity to work with a forward-thinking company that values technical expertise, collaboration, and professional growth.

Position Overview:

The IT Technician will be responsible for maintaining and improving the company s IT infrastructure, providing support to employees, troubleshooting technical issues, and ensuring smooth daily operations. Working remotely, you will play a crucial role in managing hardware, software, and network systems, contributing to a seamless IT environment for all Axionova Engineering Limited employees.

• Technical Support: Provide first-level support to employees for hardware, software, and network-related issues; resolve technical queries via remote support tools, email, or phone; document solutions to recurring problems in the company s IT knowledge base.
• System Maintenance and Updates: Perform regular system updates, patches, and upgrades on company devices; monitor and maintain the integrity of the company s IT infrastructure, ensuring optimal performance; implement and oversee antivirus software and other security measures to safeguard company assets.
• Hardware and Software Management: Manage the procurement, setup, and distribution of hardware (laptops, peripherals, etc.) for employees; install, configure, and maintain software applications across company devices; manage licenses and subscriptions for essential software tools.
• Network Administration: Monitor network performance and troubleshoot connectivity issues remotely; configure and maintain VPN connections for remote employee access; coordinate with third-party providers for advanced network issues.
• IT Asset Management: Maintain accurate inventory records of IT equipment and software; ensure all equipment is returned and accounted for during employee offboarding.
• Collaboration and Projects: Collaborate with IT teams on larger infrastructure or system implementation projects; assist in training employees on new IT systems and protocols.

• Education: Bachelor s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are highly desirable.
• Experience: 2+ years of experience in IT support or a similar role, preferably in a remote setting; hands-on experience with operating systems (Windows, macOS, and Linux); familiarity with IT service management tools and remote support software.
• Skills: Strong problem-solving and troubleshooting skills; proficiency in network configuration, VPN management, and cybersecurity protocols; excellent communication skills and the ability to explain technical concepts to non-technical users.

• 1. Flexible Remote Work: Work from the comfort of your home, eliminating commuting time and costs; flexible working hours to accommodate your work-life balance.
• 2. Professional Development: Access to sponsored certifications and training programs to advance your IT expertise; opportunities to attend industry conferences and workshops.
• 3. Health and Wellness: Comprehensive health, dental, and vision insurance packages; mental health support programs, including access to online counseling services.
• 4. Generous Leave Policies: Paid time off, including vacation days, personal days, and sick leave; paid parental leave for new parents; annual technology allowance for upgrading personal devices or setting up a home office; access to company-subsidized internet plans to ensure seamless remote work.
• 6. Retirement and Financial Security: Competitive salary and annual performance bonuses; 401(k) retirement plan with company match contributions.
• 7. Inclusive Culture: Be part of a diverse, collaborative, and innovative team; regular virtual team-building events to foster connections across the remote workforce; access to a company-wide Employee Assistance Program (EAP); discounts on travel, fitness memberships, and other lifestyle services.

At Axionova, we don t just offer a job; we provide a platform to grow, innovate, and make a meaningful impact. Our remote-first culture prioritizes flexibility and inclusivity, ensuring every team member thrives in their role. If you are passionate about IT and eager to contribute to a company that values technological excellence, we would love to hear from you!

Axionova Engineering Limited is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.