Remote ServiceNow AI Ops Support Engineer

Qualifications

Remote Service Now AI Ops Support Engineer needs 8+ years of experience working with the Service Now platform, especially in ITOM / AIOps modules

Remote Service Now AI Ops Support Engineer requires:

Hands‑on experience with Event Management, Service Mapping, CMDB, and Discovery

Familiarity with AIOps concepts anomaly detection, correlation, and noise reduction

Experience integrating Service Now with monitoring tools (e.g., Splunk, Datadog, Dynatrace, Solar Winds, App Dynamics)

Solid understanding of ITSM processes Incident, Change, Problem Management

Scripting experience (JavaScript, Power Shell, or Python) for automation and workflows

Strong troubleshooting and problem‑solving skills

Effective communication and documentation skills

Strong Development Experience.

Provide operational support for AIOps capabilities in Service Now (Event Management, Predictive AIOps, Service Mapping, and CMDB).

Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, App Dynamics, Datadog).

Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic.

Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately.

Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities.

Collaborate with platform engineers and developers to configure and support automation workflows.

Maintain documentation, dashboards, and runbooks for operational visibility.

Support upgrades, testing, and patching of AIOps‑related applications and integrations.

Partner with cross‑functional teams to improve service health insights and predictive capabilities.