Senior Systems Engineer Level 2

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Tuition assistance

Info Advantage Inc. is a full-service information technology services firm based in Rochester, NY. Since 1992, we have specialized in cloud computing, virtualization, disaster recovery, data storage, voice-over-IP, and managed services. Our partnerships with leading technology providers like Barracuda Networks, Dell, IBM, Microsoft, and VMware enable us to deliver cutting‑edge solutions to our clients.

This is a full-time hybrid role for a Systems Engineer II at Info Advantage Inc. As a mid-level engineer in our MSP environment, you will serve as a "jack of all trades" resource, balancing hands-on technical work with customer support and project execution. Your days will vary—from configuring firewalls and deploying servers to troubleshooting end-user issues and leading cloud migrations. This role is ideal for someone who thrives in a dynamic environment, enjoys solving diverse challenges, and isn’t afraid to get their hands dirty.

• Configure and maintain firewalls, switches, and wireless access points (e.g. Uni Fi, Fortinet, Sonic
  
  WALL).
• Deploy and manage on-premises and cloud servers (Windows Server, Hyper‑V, VMware).
• Implement and troubleshoot backup/disaster recovery solutions (Veeam, Azure Backup, etc.).

• Administer Entra
  
  ID (Azure AD), including identity management, conditional access, and SSO.
• Manage endpoints via Microsoft Intune (policies, application deployment, Autopilot).
• Support Microsoft 365 workloads (Exchange Online, SharePoint, Teams).

• Assist with cloud migrations (Azure, ) and hybrid environment setups.
• Optimize virtualized environments (VMware, Hyper‑V) for performance and scalability.

• Provide escalated technical support for clients, resolving issues ranging from network outages to user access problems.
• Lead or contribute to projects like office relocations, hardware refreshes, and security upgrades.

• Maintain detailed documentation for systems, processes, and client environments.
• Recommend and implement improvements to enhance reliability and security.

• 3+ years of experience in systems engineering, preferably in an MSP or IT services environment.
• Proficiency in Microsoft stack (Windows Server, Entra
  
  ID, Intune, M365).
• Hands‑on experience with networking (firewalls, VLANs, VPNs), virtualization, and cloud platforms.
• Familiarity with RMM tools and PSA platforms is a plus.

• Strong problem‑solving skills—ability to diagnose issues under pressure.
• Excellent communication skills for interacting with clients and team members.
• Self‑motivated with the ability to manage multiple priorities.

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
• Certifications such as Microsoft 365 Certified, Azure Administrator, CCNA, or VMware VCP are desirable.

Hybrid role based in Rochester, NY, with flexibility for remote work (onsite client visits required).

Must be willing to:

• Participate in occasional after‑hours upgrades or emergency support.
• Travel locally to client sites as needed.

Work with a variety of technologies and industries—no two days are the same!

Collaborative team with opportunities for growth and certifications.

Competitive compensation and benefits.

If you’re a versatile engineer who loves tackling new challenges and making an impact for clients, we’d love to hear from you!

This is not a software development role. Hands‑on troubleshooting and customer interaction are core to this position.

Flexible work from home options available.