Inbound Insurance Agent; Paid Training & Licensing

Mass Markets is seeking a Work-at-Home Inbound Insurance Agent (Paid Training & Licensing). This remote role involves handling inbound contacts from customers, resolving issues, and selling appropriate products and services while providing a best-in-class customer experience. The position includes paid training and licensing components and requires completion of a full application on the company careers page.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer orders in appropriate systems
• Follow all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Starting compensation is based on experience. We offer a comprehensive package of benefits and incentives designed to reward effort and support growth. The following benefits are typical for full-time employees, with specifics varying by geography:

• Paid Time Off: PTO and paid holidays
• Incentives & Rewards:
  Contests with cash bonuses and prizes ranging from electronics to dream vacations and sometimes cars
• Health Benefits:
  
  Comprehensive medical, dental, and vision coverage for full-time employees after 60 days; MEC options after 30 days (benefits vary by location)
• Retirement Savings:
  Retirement plans where available
• Disability Insurance:
  Short-term disability coverage
• Life Insurance:
  Life insurance options
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  Opportunities for internal promotions
• Paid Training:
  Training paid as you learn new skills
• Fun, Engaging Work Environment:
  Team-oriented culture
• Casual Dress Code:
  Comfortable dress while working

This job operates in a professional office environment. The role is largely sedentary and requires sitting or standing for long periods while using a computer and a telephone headset. You may need to move about the office to accomplish tasks and may occasionally lift up to 40 pounds.

• Must be authorized to work in the country where the job is based

• Must be willing to submit to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

In accordance with the Americans with Disabilities Act ADA, it is the policy to provide reasonable accommodations to qualified applicants or employees with disabilities upon request, unless such accommodations would cause undue hardship. For requests, contact Human Resources.

MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination, and all employees are responsible for fulfilling the company's commitment to a diverse and equal-opportunity workplace.